ECI BRITANNIA SOFTWARE – Fort Wayne, IN January 2007 – March 2019Quality Assurance Testing Engineer – DevelopmentAdvanced all testing enhancements by mobilizing teams of 12 across North America on two ERP business software lines to serve ~1000 small to medium business (SMB) customers in the office machines sector. Tested enhancements of two ERP business software lines and one interdependent software product. Selected to lead an additional Private Security Network software product allowing the integrated communication related all ECI business software and 20+ vendors. Confirmed all Data Conversion for one of the ERP software applications • Promoted to Quality Assurance Lead and Scrum Master to spearhead the team located across North America for the 800+ Britannia ERP business software product lines, 2014• Aligned the Britannia business software product lines as QA Lead and Scrum Master • Tasked to perform QA testing on the mobile product line • Advanced QA testing on additional business software related to EDI and vendor transmissions• Achieved 0 defect backlogs on several product lines during the tenure

Customer Service Representative – Office Products Market Unified the ERP Business backend and website products for ~900 companies. As SME, answered questions about software use and delivered hardware solutions for stand-alone systems. Sold and trained end users on the back end application, and website products. • Advanced to tier III support for a printer and ancillary equipment setup• Led the support of stand-alone systems requiring remote access to end-user networks for diagnostics • Promoted to set up new version4 websites and make requested changes to existing web sites• Expanded an Sales and Training teams selling new ERP software systems and aftermarket features• Demonstrated, sold and trained end users on the use of the new version5 website business application