I am currently employed as a Local Support Technician for Schools ICT within East Sussex County Council. In this role, I have developed a solid foundation in delivering a wide range of customer-centric IT services and managing projects. My certifications in CompTIA A+ and ITIL V4 demonstrate my commitment to professional growth, and I am eager to explore further professional development.Colleagues and stakeholders consistently commend my approachability, diligence, and adaptability in diverse environments. I effectively use available resources to consistently achieve high-quality results, promptly and proactively resolving issues while maintaining a calm and reassuring attitude. I take great pride in my work, setting and achieving personal goals. My clear and friendly communication style facilitates knowledge transfer, as evidenced by stakeholder feedback praising my ability to explain technical concepts to non-technical audiences using appropriate examples and explanation.In my current role, I manage the hardware catalogue and supplier relationships for Schools ICT, carefully curating and showcasing evaluated hardware options for both customers and colleagues. This catalogue receives over 600 monthly views, reflecting its value within the organisation. I am confident in collecting and analysing project-related data, such as conducting audits for schools, producing detailed reports, and creating collaborative long-term budgeting plans with key stakeholders.