George Schiller Email & Phone Number

Assigned to and assist fans at a Guest Services booth in the Cleveland Browns Stadium. Often fast paced on game days, the booth serves as a source of information, problem solving, first game certificates, and guidance/assistance for fans in attendance. The booth is the center of Guest Services on the North Main Concourse.GUEST SERVICE AND SPECIAL EVENTS TEAMSGuest Services:>Provide excellent customer service to enhance the fan experience.>Understand and enforce all… Show more Assigned to and assist fans at a Guest Services booth in the Cleveland Browns Stadium. Often fast paced on game days, the booth serves as a source of information, problem solving, first game certificates, and guidance/assistance for fans in attendance. The booth is the center of Guest Services on the North Main Concourse.GUEST SERVICE AND SPECIAL EVENTS TEAMSGuest Services:>Provide excellent customer service to enhance the fan experience.>Understand and enforce all policies and procedures.>Attend to guests' needs; have full knowledge of all services and facility locations.>Assist and guide guests from North Main Concourse Guest Services Booth.Special Events Team: >Support for scheduled stadium events, Browns Training Camp and conduct stadium tours. Show less

Provided goods and services for a Cleveland area suburban University (FTE ~3200).Duties included:> Led the operation of a specialty retail store providing goods and services needed for students' coursework.> Maintained a high level of service meeting customers needs; our goal — positive customer experience. > All, textbooks, trade books, and general merchandise (clothing, gifts, art supplies and other goods) were made available to the internal and external community… Show more Provided goods and services for a Cleveland area suburban University (FTE ~3200).Duties included:> Led the operation of a specialty retail store providing goods and services needed for students' coursework.> Maintained a high level of service meeting customers needs; our goal — positive customer experience. > All, textbooks, trade books, and general merchandise (clothing, gifts, art supplies and other goods) were made available to the internal and external community through retail locations and for secure online sale — for in store pick up or ship-to customer.> Provided clothing and gift merchandise representing the university brand following established visual identity guidelines. > As an early adopter, championed the All-Inclusive digital delivery method of content through collaboration with publishers and network of available resources. Program leads to furthering student success and is one of the largest among small colleges at the time in the state.> Led the forecast and purchase of general merchandise; including custom imprinted clothing and gifts and bulk purchases for groups and departments.> Managed the university brand compliance used on goods and merchandise for resale and department use.> Planned and implemted promotions and seasonal in-store and at remote locations. Remote events included semiannual graduation fair involving nine campus departments and national vendors.> Automated back room operations including data collection of course material information through integrated server-based retail applications.> Implement and maintain computer systems in support of business operations (Inventory Control & POS systems).> Supervised permission clearance and copyright compliance of copied content sold through the university store. > Visual merchandise goods sold in all retail spaces (physical and virtual).> Project Manager - Led project to build new 1,950 square foot retail space; second physical store. Show less

Berea

Gained experience and knowledge of all departments within the bookstore from purchasing, receiving, payables, receivables, monthly and yearly operation procedures and developed customer service skills. Mastered all front and back office operations of a college store and helped streamline processes where possible to make operations more efficient.

Master Of Business Administration (Executive), Systems Management

Bachelor Of Arts, Business Administration