As Senior Program Manager at Service Stream, I lead and manage all phases of telecommunications projects, from site acquisition to final approval. I work closely with subcontractors, overseeing operations, negotiating pricing, and approving orders to ensure project goals and budgets are met. A key part of my role is assessing and integrating customer change requests into the project workflow while maintaining compliance with contractual, budgetary, and quality standards. I also collaborate with external stakeholders to ensure technical requirements are met, and I manage financial aspects of projects, including cost control and meeting financial KPIs.

As Deployment Manager at Optus, I was responsible for overseeing progress reporting for over 1,000 telecom sites throughout their lifecycle, from acquisition to final acceptance. I worked closely with senior executives to review high-cost site expenses and prepared decision packs for their approval. My role also involved leading forums with senior leaders, where deployment challenges were addressed and timelines and targets were met. I also developed and implemented processes to streamline 4G and 5G network deployment and facilitated discussions between Optus and TPG to ensure smooth project execution and compliance with contractual obligations.

As Senior Project Manager at Huawei, I worked closely with clients to define project scope and ensure alignment with contractual obligations and business goals. I was responsible for overseeing financial management, including budget approvals and payment milestones, while ensuring cost efficiency across the project. My role also involved leading a diverse team in delivering projects, directing procurement and contract negotiations with suppliers, and managing risks using PMI methodologies. I additionally provided regular updates to senior leadership, tracked progress through KPIs, and explored new business opportunities to strengthen client relationships

As PMO Manager at Huawei, I was responsible for leading program meetings to ensure projects were delivered in line with contract terms, timelines, and quality standards. I managed crossfunctional teams to foster collaboration and achieve both customer satisfaction and company objectives. My responsibilities included preparing detailed executive reports for senior leadership, highlighting project performance and areas for improvement. I also worked closely with senior stakeholders to resolve critical issues and ensure smooth project delivery, while also optimising resource allocation and aligning branch offices with customer expectations.Key Achievements:• Improved reporting efficiency by developing IT tools and templates, streamlining program reporting processes.• Led cross-functional teams, ensuring efficient resource use and alignment with project management best practices

As Project Director at Huawei, I led meetings with subcontractors to monitor performance, resolve disputes, and ensure alignment with project plans. I managed change requests, analyzing the risks, costs, and time impacts to provide stakeholders with informed recommendations. Financialmanagement was also a key responsibility, where I approved subcontractor costs and ensured they were aligned with customer orders to maintain profit margins. Furthermore, I collaborated closely with customers and commercial teams to ensure timely project execution and directed cross-functional teams to meet business objectives. Additionally, I analysed customer feedback to drive service improvements and provided regular reports to senior executives.

As PMO Quality (Training and Acceptance) Manager at Huawei, I was responsible for creating and leading a quality assurance team to ensure construction projects met company and customer standards. I recruited and managed coordinators and supervisors, ensuring subcontractors adhered to contract specifications and technical requirements. My role also involved developing tools for site audits and performance monitoring, focusing on driving continuous improvement through the PDCA framework. Furthermore, I implemented a ranking system to enhance cash flow by evaluating subcontractor and branch office performance, and I ensured full compliance with Work Health and Safety (WHS) protocols by conducting regular site audits.Key Achievements:• Recognised as one of the top 5 worldwide part-time teachers, achieving high staff satisfaction in post-training surveys.• Established a quality assurance team, significantly reducing project lead times and improving operational efficiency.• Awarded for Key Staff Contribution in 2015 for delivering strong business outcomes and exceeding acceptance targets