* Significantly improved reportable data quality by analyzing data quality issues and implementing monthly data quality reviews with partner agencies.* Established data sharing network through collaboration and negotiation with internal and external stakeholders.* Strengthened working relationships with partner agencies via collaboration and an emphasis on professional customer service.* Gathered, analyzed and prepared Riverside County homeless population data for state and federal reporting.* Researched and interpreted state and federal guidelines for funding compliance.* Conducted end-user training utilizing instructional techniques on Homeless Management Information Systems (HMIS) in group and one-on-one settings.* Developed end-user training manuals and Power Point presentations with the ability to communicate technical information to non-technical audiences. * Prepared and presented data at meetings.* Planed and coordinated public meetings.* Developed written procedures to communicate changes in state and federal regulations.* Provided technical assistance and resolved issues for HMIS end-users through online and telephone support.* Conducted annual monitoring of agency records to ensure compliance with state and federal funding requirements and reported findings and recommended actions.* Participated and collaborated in planning meetings with staff and management to implement state and federal funding requirements.

* Managed projects from development to delivery, including volunteer recruitment and coordination of data entry and analysis.* Facilitated outreach to community organizations, religious organizations and higher education institutions to exceed recruitment goal of 500 volunteers annually.* Lead training for 100 community volunteers at various locations utilizing PowerPoint, instructional and role-playing techniques.* Conducted outreach to homeless service based locations to identify sites, gain participation and coordinate Point-in-Time Service Based Homeless Count. * Increased public awareness of homelessness by leveraging community support, engaging Point-In-Time Partners and City Leaders and representing the county at community events.* Researched best practices to implementing youth homeless count and recommended findings to CoC Planner.* Directed support staff to research local homeless providers to conduct a more thorough service based homeless county in 2017.* Coordinated data survey collection, which included data input, cleaning data for quality assurance and data deduplication via Microsoft Access to prepare homeless report to comply with HUD regulations.* Assisted CoC Planner in writing, developing and editing Point-in-Time homeless count report utilizing Microsoft Word.* Analyzed and validated homeless sub-population and city data and created graphs and charts utilizing Microsoft Excel for Point-in-Time Homeless Count.* Utilized Survey Monkey to manage volunteer database and schedule volunteer trainings.* Conducted street outreach to homeless population for community resource events.

* Increased territory revenue year-over-year through consistent development of new client relationships and retaining and deepening existing clients generating over $900,000 in annual revenue.* Identified and analyzed client needs and recommended appropriate products and services resulting in revenue growth of over $200,000.* Negotiated contracts with external stakeholders and monitored client compliance.

* Hired, trained and lead a winning sales team of seven Account Executives.* Increased regional revenue 31% and client base 27% from Q1 2006 through Q1 2009.* Earned the Harte-Hanks Shoppers President's Club Award out of 34 Sales Managers for top revenue growth for two consecutive years.* Managed the $1 Million annual budget, tracking weekly and monthly performance data, expense control and achieved all organizational objectives.* Increased organizational performance and reduced turnover through staff development, which included skills analysis, one-on-one monthly performance review sessions, coaching and training.* Trained more than 400 new members of the sales staff and analyzed learning skills and needs assessments for future development.* Researched, collected and analyzed marketplace data to evaluate competitive pressures.* Analyzed, prepared and presented performance data and competitive analysis to Executive Leadership Staff.* Developed and executed project management plans for new product launches.* Created SWOT analysis for Executive Leadership Staff to plan fiscal budgets and objectives.* Wrote and developed professional business proposals and presentations.* Wrote and developed monthly reports to communicate performance, staffing issues and methods for improvement.* Wrote and developed client case studies to use in corporate trainings.* Negotiated contracts with external stakeholders and monitored client compliance.* Served as liaison between senior management and sales staff.* Selected to be a speaker at the National Association of Free Community Papers, April 2008.

* Earned the 2004 and 1999 Quarterly President's Club Award for securing an average of $18,000 weekly revenue and 24 weekly accounts.* Won the 2001 Quality Club Award out of 250 Sales Representatives for achieving the lowest amount of sales related errors for the entire year.* Earned the Quarterly Growth Award five out of seven years.

* Hired, trained and led a team of 12 Sales Support Staff.* Served as Executive Vice President to Regional Vice President of Sales.* Planned and organized successful corporate sales trainings and meetings delivering impactful content and powerful sales tools.