George Spalding - Executive VP, Pink Elephant - Author, ITILv3 & McGraw-Hill Co-author of the ITILv3 Continual Service Improvement core volume, George Spalding has spent the last 3 decades helping individuals in 30 countries on 5 continents realize their full potential by simplifying complex topics and inspiring people to acquire new skills. In 2012, he was deeply honored to receive the Ron Muns Lifetime Achievement Award from HDI for his contributions to the IT Service and Support industry. After his appointment to the faculty of Yale University he spent several years as a consultant to the White House and White House Conferences. He has also coordinated a number of presentations for members of the President's cabinet, the Smithsonian Institution, and the FBI. In addition to his commitment to improving the IT Management industry, George’s irreverent blend of quick wit and high-tech humor make him a much sought-after speaker. He is known as “The geek who can talk”. Since the turn of the 21st century, George has keynoted, hosted or delivered major presentations at more than 100 live events. He has shared the keynote stage with Neil deGrasse Tyson, Sir Ken Robinson, Colonel Chris Hadfield, Captain “Sully” Sullenberger, Craig Ferguson, Chris Gardner, Michael Abrashoff, Chad Pregracke, William Shatner, Nicholas Carr, Larry King, Martin Short and Sir Tim Berners-Lee, the creator of the World Wide Web. Virtually, George has played a key role in 100’s of webinars, podcasts, online events and virtual conferences. George is an ITIL 4 Managing Professional, an ITILv3 Expert, a Business Relationship Management Professional (BRMP), an Organizational Change Management Practitioner (OCMP), a Lean IT Professional (LITP), an Agile Scrum Master and a DevOps Leader. He also holds the IT industry’s top security designations, (ISC)2’s Certified Information Systems Security Professional (CISSP) and ISACA’s CISA (Audit) and CISM (Security) certificates.Secretly, George has led a double life. He was also a techie, a nerd, an ubër geek. He has trained more than 10,000 IT professionals on the inner mysteries of Microsoft Windows in addition to Novell and Cisco. In the distant past, he authored the highly technical Windows 2000 Administration for McGraw-Hill’s Network Professional Series. George’s past “geek” certifications include: Microsoft’s MCSE/MCT; Cisco’s CCNP/CCDA; Novell’s CNE/CNI; and CompTIA’s CTT+/A+/Net+/i-Net+/Server+.