Oversees all educational offerings for the TMWSuite product group at in.sight 2016 - present

- Improved team's Year over Year Total SLA 84% for 2017 to 88% for 2018- Successfully Oboarded a new Support Analyst- Increased team's domain knowledge by holding weekly meetings to go over industry/features- Handled Key account support escalations- Assist support, Professional Services and Tier 3 troubleshoot issues. - Traveled to customer sites to perform business process reviews and troubleshooting.- SME Fuel TMS

Designed, implemented and coordinated the customer-facing initiative named Teach Me Wednesday. Which was our weekly webinar series covering various topics across all product lines.

- Interim Software Developer Team Lead (Fuel Team) Dec2015-Present - Assisted in the planning and coordinating -o 7 Fuel TMS releases on-time.o 2 LTL releases on-time.- Designed specs and test plans for Roadmap items.- Strong Domain Knowledge – Single point of contact for Fuel TMS and Autoloading.- Developed an internal sprint tracking spreadsheet and release metrics for Fuel TMS.- Spearheaded the ‘Client Facing Enhancement Videos initiative’ for Fuel TMS.- Lead… Show more - Interim Software Developer Team Lead (Fuel Team) Dec2015-Present - Assisted in the planning and coordinating -o 7 Fuel TMS releases on-time.o 2 LTL releases on-time.- Designed specs and test plans for Roadmap items.- Strong Domain Knowledge – Single point of contact for Fuel TMS and Autoloading.- Developed an internal sprint tracking spreadsheet and release metrics for Fuel TMS.- Spearheaded the ‘Client Facing Enhancement Videos initiative’ for Fuel TMS.- Lead the ‘New Features’ class and held product demos at Transforum 2015.- Assist support, Professional Services and Tier 3 troubleshoot issues. Show less

O.T.G. Applications was created with one thing in mind Growing Young Minds On The Go. Android Apps with the focus on Education. Daddy Developed Kids Tested!

Coordinated the data conversion process for New and Existing PCRecruiter users.Testing data integrity of the newly converted data.Assisted the Training and Tech Support departments in a limited capacity during the implementation process of the newly converted data.

As a Content Analyst/Developer I perform the analysis, code design and test plan design in a proprietary language environment on various projects assigned to me, while meeting timelines and held to the accuracy standards.

- Trained service/bar staff the sales process from creating a need, developing the solution fulfilling that need and presenting the solution to the guest in a suggestive manner. - Increased the staff’s per guest sales revenue using suggestive selling techniques.

Present and sell company products and services to current and potential clients.Managed the staffing levels, inventory control, and maintained store quotas bi-weekly.

Present and sell company products and services to current and potential clients,Follow up on new leads and referrals resulting from field activity, prepare presentations, proposals and sales contracts, manage account services through quality checks and other follow-up, Identify and resolve client concerns. Maintained a 20% close rate.

As a Licensed Real Estate Agent / Property Manager I took the task of managing 85 rental properties. I performed various reports such as CMA’s, BPO’s and Executive Summaries. I also was responsible for over $4.3 million in sales of both residential and commercial properties.

- Increased the per guest sales revenue using suggestive selling techniques.

As a Content Analyst/Developer I performed the analysis, code design and test plan design in a proprietary language environment on various projects assigned to me, while meeting timelines and held to the accuracy standards.