George Tocco Email & Phone Number

North America

Oklahoma City Metropolitan Area

I provide leadership and direction for library staff at a medium-sized library; where I plan, organize, and manage all operations of the library including supervising staff. Assisting users in the use of materials, equipment, and/or services provided by the library.

Provided leadership and direction for full-time and part-time Engagement staff. Assumed overall responsibility for supporting the library’s strategic goals and initiatives by working with Education and Program Services staff and Engagement colleagues to provide relevant and timely programsand services inside and outside the library.

Oklahoma City, Oklahoma Area

Norman, Oklahoma, United States

Board of Director member responsible for auditing operations and consulting.

Buffalo/Niagara, New York Area

Helped to develop new programs for all ages in a central Makerspace (Launch Pad). Engaged users in collaborative creative projects creating music, videos and other projects. Interacted with new customers to give introductions of our technology and tours of the space. Created a project to build a drawbot for teens to learn STEM. Then used project for programming.

Created and maintained internal procedural documentation. Managed a team of seventy consultants who assist patrons with day to day tasks. Handled complex customer service issues that were escalated by consultants. Monitored email on Public Sites mailing lists.

Williamsville Ny

Problem solved complex inquires/issues and articulated solutions to a variety of technical and non-technical customers. Documented all interactions with customers in accordance with company policy and procedure.

Master Of Library & Information Science (M.L.I.S.)

Bachelor Of Arts - Ba, History

Associate Of Arts And Sciences - Aas, Liberal Arts And Sciences/Liberal Studies