George Upton Email & Phone Number

Newington, New Hampshire, United States

Short term contract to cover IT Manager role and responsibilities while manager short term personal leave. Team responsible for healthcare benefit information, processed via daily batch feeds to and from external customers and managed in both Microsoft SQL Server and IBM DB2.• Key responsibilities included:o Weekly individual meetings with team members to support growth & directiono Daily Agile standup using Kanban managed in Jirao Coaching Agile techniques for story refinement, retrospectives and definition of Done to improve performanceo Contributed to standard management meetings and other activities as requiredProduct & Sprint backlogs were maintained in Jira & Confluence.

Johnston, Rhode Island, United States

SCRUM MasterTwo SCRUM teams responsible developing CMS (Content Management System) publishing templates used by Web Publishers to create and maintain Citizens marketing content. Teams consisted of both onshore and offshore members. As SCRUM Master I mentored the team on SCRUM framework, artifacts, events and how to remove impediments as needed. • Team accomplishments included:o Reduced development / deployment cycle time from 4 to 2 sprintso Improved DOR (Definition of Ready) to ensure stories were started and completed within a Sprinto Improved story refinement to ensure work flow is independent and free from cross team impedimentso Established mentoring processes to promote cross functional skill developmento Adopted DevOps architecture to support concurrent development and improve delivery throughputo Other improvements include product backlog, sprint planning, backlog refinement, sprint review and sprint retrospective event o Over 30 successful production releasesProduct & Sprint backlogs were maintained in Jira & Confluence.

United States

SCRUM Product Owner for Production Order Tracking & Warehouse Management system – JETS. As SCRUM Master I coached the team on SCRUM framework, artifacts, events and removed impediments as needed.• Formalized business requirements for JETS migration to intranet portal project to mitigate audit findings. • Established standards for UX Design across six JETS features for select & display, add and update functions to reduce migration training costs.• Established standard SQL Like UX Design for querying of JETS tracking data by business users. • Used SCRUM, maintained product backlog and conducted sprint planning, backlog refinement, sprint review and sprint retrospective events.• Coordinated development team regression testing. • Coordinated promotion of Purchasing & Quality Tracking modules to production representing 20% of JETS functionality.

United States

Business Analyst / Product Owner for Production Order Tracking & Warehouse Management system – JETS.• Formalized ongoing business requirements from management, customer service, production operators and programmers. • Coordinated offshore development team, system unit testing, user acceptance testing, system implementations and user helpdesk.• Developed & deployed Microsoft SQL queries & stored procedures for ad hoc reporting• Implemented 2 releases per year. Key process improvements included:o Migrated data platform from SQL 2000 to SQL 2016 to mitigate audit findings.o Implemented MS Tablet based inventory picking process to reduce travel by 25%.o Implemented MS Tablet based inventory cycle counting process to increase on-hand accuracy by 30%.o Standardized production paperwork to enhance support of Disaster Recovery across sites.o Implemented real-time dashboards to monitor to on-time delivery and reduce missed SLAs by 20%.

United States

Held two separate Programming Manager roles.• Oversaw five-member team for coding, testing and supporting WC3 – (Web Client Control Center). Supported 300+ external clients to track production orders, select product finishing options, such as carrier, delivery class, marketing materials and custom messaging for financial statements. • Oversaw three-member team for coding, testing and supporting four custom financial statement print platforms which processed orders for four clients, between 5-6M mail set products per quarter.