Prior member of the Greater Pittsburgh Basketball Association - Non-Profit High School Boys and Girls Basketball league. Pride, Passion and Integrity through youth sports.

Sales/Service/Support

Customer Operations Bill Review and Telephone Number Inventory manager of 2 supervisors and 40 employees, coordinated and directed customer service teams during multiple billing system consolidations.Responsible for the successful management of two teams comprised of 40 individuals; MW Micro eTNI and MW Billing Operations. Management included, but was not limited to, Performance Appraisal development, timekeeping, scheduling, hiring, training, coaching, career progression, and near real-time monitoring of core function completion. Core functions included the following:MW Micro eTNI:-Maintenance of telephone number inventory (TNI) levels for over 648 MW Area rate centers-MW Metropolitan Exchange Area (MEA) creation and Indirect Outlet ID/MEA association maintenance-TNI pull-backs of NPA NXXs flagged as Grandfathered, Type 1 or Future-Reconciliation reports and clean-up of billing system conversion TNI issues.-Responsible for remediation of numbering issues for both Core and Ported phone numbers.MW Billing Operations: -Post-bill Customer Service issue submission review, analysis, escalation, and response. -The team processes an average of 50,000 post-bill issue submissions a year.-On-time review of Midwest billing invoices, and assistance with issue mitigation, prior to their release to the print vendor.-Continuous oversight of company print vendor meeting to insure proper codes, printing, sorting, marketing inserts and distribution of 8+ million customer invoices for the mid-west area.

Live up to your full potential. Experienced, enthusiastic, career-minded Store Manager with superior leadership skills, operational excellence and increased sales and profitability while managing a dynamic sales team! Responsibilities: •Build a loyal customer base by creating long-term relationships •Achieve or exceed sales and profit targets •Manage the store’s controllable categories on the store’s profit and loss statement •Achieve personal sales and profitability goals •Recruit, hire, and retain top tier talent •Manage the day to day operations of the business •Coach and counsel associates •Payroll completionReview prior weeks sales and order products to maintain inventory levelsOrder products to support upcoming sales.Merchandise store to excite customer interest and increase sales growth.Organize, plan and complete bi-monthly store inventories.