George Vorvis Email & Phone Number

Greece

Athens, Attiki, Greece

Athens, Attiki, Greece

Leading & contrubuting to Throo projects (Digital Banking startup offering mobile payments based in QR codes and loyalty platform for merchants), founded by experienced Banking professionals. Projects include EU funding initiatives (ICT4Growth, Elevate GR), the licensing, MVP development, the funding, CX, Due Diligence by Investors.

Athens, Greece

Reporting to the CEO & BoD, led as a PMO the digital transformation and all customer operations, including Customer Care, Back Office & Customer supporting functions, IT, Marketing, DPO, ISO and CSR to ensure effective strategy implementation and Regulatory compliance. A few key accomplishments in this tenure include: ☞ Improved the customer & back office operations (including activations, billing, complaints) through digital tools, optimisation of processes and continuous training in… Show more Reporting to the CEO & BoD, led as a PMO the digital transformation and all customer operations, including Customer Care, Back Office & Customer supporting functions, IT, Marketing, DPO, ISO and CSR to ensure effective strategy implementation and Regulatory compliance. A few key accomplishments in this tenure include: ☞ Improved the customer & back office operations (including activations, billing, complaints) through digital tools, optimisation of processes and continuous training in close cooperation with Legal, Regulatory & Compliance functions.☞ Improved IT efficiency through new partnerships and holding the responsibility of the DPO (Data Protection Officer) and the ISO (Information Security Officer), ensured the GDPR compliance of the company at all levels as well as the cyber security of the IT systems and the customer’s data.☞ Supported development of next generation of entrepreneurs by participating in NTUA Youth Entrepreneurship INVENT initiative, serving as evaluator and mentor in incubation programs for prominent Startups. ☞ Led the digital transformation at all levels and an innovative online sales application for investment products, attaining 160K annual CAPEX cost cutting by optimising processes and automating operations/supporting functions. Show less

Athens, Greece

Led successfully in a very efficient and timely manner large scale projects as a PMO, reporting directly to the President & Group CEO, due to their high strategic importance: ☞ the cross-functional setup from inception to launch of Cosmote Insurance (the first Digital Insurance Aggregator in Deutsche Telekom Group) and all its Customer Care and Back Office supporting operations (billing, complaints, renewals, terminations etc), in close cooperation with the customer operations of 15 top… Show more Led successfully in a very efficient and timely manner large scale projects as a PMO, reporting directly to the President & Group CEO, due to their high strategic importance: ☞ the cross-functional setup from inception to launch of Cosmote Insurance (the first Digital Insurance Aggregator in Deutsche Telekom Group) and all its Customer Care and Back Office supporting operations (billing, complaints, renewals, terminations etc), in close cooperation with the customer operations of 15 top Insurance brands & Diagnostic Centers (including Interamerican, Ergo, Allianz, NN, Ethniki, Bioiatriki) establishing in advance the necessary service agreements. ☞ Building a high performance team, led the entrance of the Group in e-payments and the digital transformation of payments by launching a new subsidiary for e-payments, ensuring annual cost cutting of €1M, while leading successfully the licensing of Cosmote as an e-money institution by Bank of Greece.☞ Led a team of 10 talents in the Group to drive innovation, optimization of processes and customer experience for customer facing operations across the company (digital & physical touch points).☞ Supported the Group CEO on Digital Strategy decisions and effective execution, continuously identifying areas for improvement, regarding customer operations/experience and new areas for growth.☞ Played an active role as an evaluator and mentor of startups and innovation initiatives within Deutsche Telekom Group. Show less

Athens, Greece

Achieved the alignment and improvements of the commercial & customer operations of the Group subsidiaries in the Balkans & managed as a PMO large scale projects of high technical & commercial complexity, including the launch of the new OTE Group Call Center in Romania:A few key accomplishments in this tenure include:☞ Led the timely launch of the Group Call Centre subsidiary in Romania (E-Value International), managing the setup of all customer operations including staffing, processes… Show more Achieved the alignment and improvements of the commercial & customer operations of the Group subsidiaries in the Balkans & managed as a PMO large scale projects of high technical & commercial complexity, including the launch of the new OTE Group Call Center in Romania:A few key accomplishments in this tenure include:☞ Led the timely launch of the Group Call Centre subsidiary in Romania (E-Value International), managing the setup of all customer operations including staffing, processes, performance KPIs, debt collection, billing, training & technology, thus achieving total cost savings of €5M and EBITDA upscale effect of €2.2M within three years.☞ Evaluated & approved the subsidiaries’ customer processes & budgets, including dunning & termination.☞ Achieved 12% OPEX cost cutting across all Cosmote Group functions by managing process optimisation programme.☞ Spearheaded the timely acquisition and merger of ZAPP with Cosmote Romania (value of 1.5B€) and ensured the successful 3G commercial launch by managing large cross-functional teams from all Departments. Show less

Athens, Greece

Started with a team of 4, increased it to 35 product managers, leading the P&L responsibility and customer support functions for all Cosmote Digital Value Added Services (mobile internet, data, digital content, infotainment and exclusive deals).A few key accomplishments in this tenure includes:☞ Increased digital content annual revenues from €32M to €60M in three years by executing organic growth.☞ Ensured & coordinated the effective training & development of the customer… Show more Started with a team of 4, increased it to 35 product managers, leading the P&L responsibility and customer support functions for all Cosmote Digital Value Added Services (mobile internet, data, digital content, infotainment and exclusive deals).A few key accomplishments in this tenure includes:☞ Increased digital content annual revenues from €32M to €60M in three years by executing organic growth.☞ Ensured & coordinated the effective training & development of the customer operations, achieving the continuous quality improvement of the services and customer acquisition & retention. Show less

Athens, Greece

As a Digital Content Services and Internet Manager, I led a very large scale multinational project for the launch of mobile internet in Greece. I collaborated with HQ of NTT DoCoMo in Japan along with international mobile phone manufacturers from Europe (Nokia, Alcatel) and Asia (Sony, LG and others) as well as 110 top content brands in Greece and abroad, including BBC, Google, Yahoo, and CNN.Another key accomplishment in this tenure:☞ Ensured the timely launch of all digital content… Show more As a Digital Content Services and Internet Manager, I led a very large scale multinational project for the launch of mobile internet in Greece. I collaborated with HQ of NTT DoCoMo in Japan along with international mobile phone manufacturers from Europe (Nokia, Alcatel) and Asia (Sony, LG and others) as well as 110 top content brands in Greece and abroad, including BBC, Google, Yahoo, and CNN.Another key accomplishment in this tenure:☞ Ensured the timely launch of all digital content services for the Athens Olympic Games in 2004 through successful negotiations with the Olympic Committee for intellectual rights. Show less

Athens, Greece

5-Year Diploma, Electrical Engineering And Computer Science

Master Of Science (M.Sc.) With Distinction, Telematics