- First General Manager appointment through progression responsible for 29 bedroom hotel, 1.5 acre garden with around 400 seated outside covers and 120 indoor covers. - £1.6m revenue business, increased gross sales by 25% YOY and EBITDA by 9% in my first year.

- Implementing and overseeing various campaigns and analysing the results of these.- Feeding back results to the management team and pitching further marketing campaigns to them. - Overseeing general website updates ensuring that information is updated real-time. - Ensuring that the company was GDPR compliant with any communications sent.- Producing media (images and videos) using Adobe software to be used in Marketing campaigns. - Implementing and maintaining a Social Media calendar to ensure daily posts are made across three social media platforms (Twitter, Facebook & LinkedIn).

- Sourced information and produced a monthly interactive, internal newsletter sent to 1,500 colleagues. - Oversee the group intranet site ensuring data remained relevant and up to date. - Liaised with different departments to ensure ad-hoc communications were sent on time and were relevant to receivers. - Joint organisation of various events such as launch parties, awards ceremonies, exhibitions and conferences. - Ensured I was available to team members requiring assistance in regards to communications.

Dealing with the day-to-day lifecycle of household insurance claims.