As AGM - Property Management, I am responsible for the management and smooth functioning of multiple residential properties including Republic of Whitefield (ROW), 77 East, 77 Place, 77 Life, and Valley of Wind (P1) and Hub6. Finance & Budgeting: Overseeing the budgeting and financial planning for residential projects to ensure cost efficiency and alignment with project goals.Project Planning: Actively involved in discussions during the project stage, collaborating with developers and stakeholders to ensure smooth execution.Handover & RWA Creation: Facilitating the creation of Resident Welfare Associations (RWA) and overseeing the handover process of completed projects to clients.Rental & Resale Division: Heading the division responsible for managing rental and resale services across properties.Client Management: Maintaining high customer satisfaction by addressing client concerns and ensuring the quality of service.Spearheaded the execution of several large-scale residential developments, including 77° East (532,890 sqft, 89 units), 77° Place (1,007,318 sqft, 366 units), 77 Life (450,320 sqft, 126 units), Valley of Wind P1 (62,474 sqft, 26 units), and Republic of Whitefield (14.5 acres, 1448 units).Directed all aspects of project management, ensuring strict adherence to budget, compliance, vendor management, and the coordination of essential services including security, housekeeping, and pest control. Successfully oversaw seamless operations from project inception to handover.Led a large maintenance team of 300+ staff, overseeing asset management, administration, risk, and compliance with SLAs, while ensuring transparency and client excellence.Led the rental and resale division at DivyaSree (now Re-Assets) for 2 years, driving profitability and managed facility operations for Purva Fountain Square (1300 units), ensuring smooth operations in procurement, contracts, and service delivery.

Managed day-to-day property operations, including contracts management, process implementation, and supervision across multiple sites for a 4-month period. Key responsibilities included:Process Setting and Operations: Identified and appointed property staff and specialist service providers for Front Office, Housekeeping, Security, M&E, and other essential services; conducted comparative analysis and established SLAs with the appropriate partners.Defined technical and commercial terms, operational scope, and conditions with vendors/service providers to ensure service delivery aligned with contractual commitments and stayed within budget. Ensured that staff and vendors followed a structured, solution-oriented approach to maintenance services, meeting company standards.People Management: Assessed service levels and performance metrics for vendors and staff, establishing a mechanism for ongoing tracking and improvement.Trained team members on quality policies and procedures to uphold standards.Addressed customer complaints efficiently, minimizing escalations and enhancing service delivery.

• Led all aspects of facility and property management service delivery, with a focus on Asset Management and Operations. • Ensured that contract requirements consistently exceeded stated standards. • Acted as the primary liaison with clients, facilitating clear communication regarding work priorities and status. • Directed, trained, and monitored property staff and department performance. • Interpreted and applied C&W policies in collaboration with HR, ensuring compliance with guidelines. • Contributed to the development and expansion of C&W’s maintenance initiatives. • Resolved conflicts and maintained open lines of communication with clients and residents. • Cultivated strong client relationships through regular written and verbal communication with key stakeholders. • Held full accountability for facility performance, service quality, and site profitability under client direction. • Verified invoice details and conducted regular meetings with clients to ensure clarity on account transactions. • Reviewed and approved expenditures for materials, equipment, tools, and AMCs in alignment with client consent. • Managed subcontracting in accordance with Discretionary Authority Limits and tracked, analyzed, and trended site costs. • Supervised and evaluated vendors and subcontractors, conducting monthly performance reviews and meetings. • Maintained a continuous focus on employee relations and client satisfaction. • Actively participated in training and improvement programs, ensuring a positive customer service experience. • Conducted performance reviews and set goals for employees, applying disciplinary actions consistently in consultation with the Operations Manager when necessary. • Coordinated with AMC vendors and contractors to ensure safe and high-quality work completion.

Leading the management of all facility, administration, and infrastructure functions, ensuring seamless operations for 1,200 units at Purva Fountain Square.• Overseeing procurement, AMC contracts, and operations across Security, Housekeeping, Landscaping, Electromechanical services, DG sets, ACs, Vendor Management, Rainwater Harvesting, STP, and WTP systems. • Managing maintenance activities for housekeeping, landscaping, and customer care, including recruitment, deployment, on-the-job training, material procurement, and site supervision. Also responsible for maintaining amenities like the heated swimming pool, steam room, sauna, and Jacuzzi, as well as arranging civil works and painting. • Leading the recruitment and deployment of electrical and plumbing teams, overseeing their training and ensuring adherence to maintenance checklists for DG sets (100-500 KVA), transformers, common areas, and in-flat electrical/plumbing maintenance. • Monitoring maintenance through AMC service providers for DG sets, air conditioners, and health club facilities, including gym operations. • Managing water treatment plants, sewage treatment plants, and liaising with government agencies to ensure compliance with statutory regulations. • Overseeing security services, creating customized SOPs and SLAs, and ensuring their effective implementation. Ensuring fire safety protocols, conducting regular fire evacuation drills, and monitoring CCTV and access control systems. • Managing customer care operations via a web-based system, addressing escalated issues, and preparing periodic operational reports. • Liaising with government agencies, developing vendor partnerships, handling procurement, and ensuring accuracy in quoting, billing, and payment processes.

Responsible for overseeing all aspects of facility, administration, and infrastructure management, ensuring seamless service delivery. Focused on building strong employee relationships and identifying opportunities to enhance services for the mutual benefit of employees and the organization. Accountable for meeting financial targets and key performance indicators set by management, including managing capital and expense budgets, regional projects, and operations. Coordinated closely with senior managers, real estate/facility teams, business units, and alliance partners to ensure customer satisfaction.Key Responsibilities: • Fully accountable for the smooth operation of all facility functions. • Reported to management on facility and workplace issues, serving as the central point of contact for all facility-related matters. • Delivered value-added opportunities to the organization.Vendor Management: • Identified and finalized vendor contracts, overseeing all related activities. • Handled vendor contract renewals and served as the primary contact for vendor issues.General Administration: • Provided leadership, responsiveness, and innovation in managing administrative functions. • Prepared budgets and forecasts for facility operating and capital expenditures. • Ensured accuracy in vendor payments, avoiding any double or excess payments.Transport: • Managed transport services for the management team, ensuring efficiency and cost-effectiveness.Engineering Services: • Achieved excellence in preventive maintenance programs, maintaining the highest standards of service.Compliance: • Ensured adherence to legal and corporate compliance standards. • Maintained quality compliance across all processes, with strict adherence to checklists and standards.

• Managing client relationships and overseeing financial transactions.• Collaborating with clients, vendors, and the finance team to ensure seamless operations.• Focused on achieving budget and sales targets for various projects.• Responsible for multiple projects, including managing 2 industrial canteens, 2 executive cafeterias, 2 guest houses, and a food court.• Proactively engaging with clients to address and resolve operational concerns.

Oversaw the complete operations of the café, with full responsibility for sales, profitability, team management, and ensuring smooth, uninterrupted daily operations.