Successfully executed 82 redeployments of clients’ virtual server environments and file systems, ensuring optimal performance and system integrity.Transferred aging client environments to virtual Windows Server 2016 on AWS, enhancing scalability and cost-efficiency.Skillfully replicated all essential client programs and utilities, guaranteeing seamless continuity of operations.

Spearheaded the management of redeployment operations for more than 100 distinct client environments.Achieved an impressive 93% track record of delivering projects on or ahead of schedule.Collaborated closely with key stakeholders to consistently surpass expectations and achieve exceptional results.

Collaborated with clients' Chief Technology Officers (CTOs) and Chief Financial Officers (CFOs) to effectively implement products and features, enhancing client success through the utilization of cutting-edge technology.Conducted meticulous monitoring of client environments to ensure optimal performance and stability.Provided expert recommendations on appropriate hardware and software solutions to streamline client tasks and operations.

Progressed through diverse roles over the prior 5 years, spanning helpdesk, systems engineering, and lead engineering positions:Led Level 1 engineers, tackling intricate system issues as Systems Engineer Team Lead (Sep 2018 - Oct 2020).Resolved complex client matters and guided junior engineers as Systems Engineer Level 2 (Jul 2017 - Aug 2018).Coordinated project updates and managed escalated help desk tickets as Systems Engineer Level 1 (May 2016 - Jun 2017).Attained 97% satisfaction on 33 client accounts, offering comprehensive support as White Glove Support Specialist (Feb 2016 - Apr 2016).Addressed high-level support escalations as Help Desk Level 2 (Nov 2015 - Jan 2016).Achieved strong client satisfaction in phone and ticket support as Help Desk Level 1 (Mar 2015 - Oct 2015).

Successfully managed administration and maintenance of a robust network serving over 50 users.Demonstrated expertise in PC installations, ensuring seamless integration and functionality.Developed and implemented an efficient process for PC imaging, significantly reducing downtime and enhancing productivity.

Managed end-to-end lifecycle of Ceridian's SQL-based Source 550 HRIS and payroll systems, including needs analysis, installation, and upkeep.Utilized VMware to rigorously test diverse client environment setups.Oversaw server builds, configurations, and deployment, installing 200+ distinct client servers, while maintaining superior client satisfaction in a demanding context.

Spearheaded comprehensive implementation and customization of Ceridian's HR and payroll solutions firm-wide.Achieved over 90% on-time client implementation rate, exceeding expectations.Orchestrated and sustained numerous mainframe projects, ensuring optimal service delivery and client satisfaction.