George Li Email & Phone Number

Xiamen, Fujian, China

• 1. Using company’s product and provide feedback, writing documents regarding user experience.2. Responding user’s question and problems on Community and Helpdesk (Zendesk). Mostly customers from North America and.
• Design and management of office level network.
• Ubiquiti networking product deployment and management.
• VLAN design and management.
• VPN (L2TP, OpenVPN, WireGuard, S2S).
• Website design (HTML), resource management.

Xiamen, Fujian, China

Provide services to the whole company’s IT equipment’s install, maintenance, and upgrades including but not limited to Google GSuit, WatchGuard Firebox Firewall, VPN (MPLS, SD-WAN, IPSec, BOVPN), Cisco Equipments, Windows Desktop & Server OS, Synology NAS, Linux, Hikvision Security System, Etc.; Server Room setup, upgrade, and maintenance; IT equipment.

500 Ouellette Ave. Windsor ON

Customer service agent for 2 months:Handling pre-sale and post-sale user support for United State customers;Complain management and report;Promoted to Senior L3 Support:Remote support customer service agent for difficult to resolve issues;Remote support servicing technician on premise to repair customer’s services;Complain management and report.

Fuzhou, Fujian, China

Manage total of 12 people;Make advertisement for school activity;Manage Network and Technology Club's activitySkills Used: Management, Computer Networking, Leadership

Fuzhou, Fujian, China

Troubleshoot computer problems;Taught computer skill to students and teacher;Provide professional IT technical advice;Help school's build and maintain computer equipmentSkills Used: Computer hardware and software skills (installation, maintain and troubleshoot)

Fuzhou, Fujian, China

Design a website for school's librarySkills Used: Adobe Photoshop, PHP/MySQL, HTML, Graphic Arts

Xiamen, Fujian, China

Maintain company's computer equipments and networkSkills Used: Computer Diagnostics and Repair, Computer Networking

Diploma, Computer System Technician - Networking

Activities and Societies: Computer Group Computer Hardware/Software/Network Troubleshooting and installation; Help Desk Training; Network.

Part Of Computer Science Degree, Computer Science And Technology

Activities and Societies: School's Department Leader; School's Library Website Designer; Computer Technician (Troubleshooting computer for.