George Al Haj Email & Phone Number

Dubai, United Arab Emirates

- Preparing and managing tenancy agreements.- Maintaining tenant records (contact info, lease terms, payments).- Issuing invoices and receipts to tenants.- Ensuring lease terms and conditions are followed by both parties.- Filing and organizing property documents (deeds, leases, legal agreements).- Managing emails, phone calls, and general inquiries.

Dubai, United Arab Emirates

Nike, Sun and sand sports, Dropkick, Under Armour, JD Sports, Timberland.- Suggesting improvements to processes or products based on customer feedback.- Submitting regular reports on customer satisfaction levels and any issues that require management attention.- Focusing on building strong relationships with customers to increase loyalty.- Submitting daily reports and sharing them with management regarding the performance of the CS agents.- I was the primary person in charge of the team in the absence of the direct manager.- Monitoring break times and vacations with the CS agents.- Listening to calls that were poorly rated by the customer and making a decision on whether the rating is valid against the employee or not.

Dubai, United Arab Emirates

Nike, Sun and sand sports, Dropkick, Under Armour, JD Sports, Timberland.- Answering calls, emails and chat enquiries regarding Customer orders, promos, cancellations, order modifications and billing queries.- Liaise with internal colleagues and external Customers and cross functional teams in order to resolve problems and ensure an effective and professional resolution to all contacts.- Ensure all Customer interactions adhere to our internal quality standards.- Adhere to the company policies, meeting KPIs and recommending improvements to existing procedures.- Maintain and update case notes and records accurately.- Continuously learn, supporting new market, product and service launches.

Damascus, Damascus Governorate, Syria

-Debt collections through effective and efficient strategy.-Achieving specific debt targets periodically.-Giving special offers for customers. -Solving customers related to debt problems and giving appropriate suggestions. -Direct communication with customers via professional policy to convincing them to pay dues. -Supporting a team seeking goals.

High School Certificate, Mangment, Good

Activities and Societies: - Minor in Management. - The thesis included studying many educational and study materials and improving culture.

Diploma Of Education, Higher Institute Of Business Administration