Georgi Andonov

Georgi Andonov Email and Phone Number

Database Administrator @ HCLTech
Bulgaria
Georgi Andonov's Location
Bulgaria, Bulgaria
Georgi Andonov's Contact Details

Georgi Andonov personal email

n/a
About Georgi Andonov

Georgi Andonov is a Database Administrator at HCLTech. They possess expertise in call center, customer support, team management, service delivery, process improvement and 44 more skills. They is proficient in German and English. Colleagues describe them as "Mr. Georgi Andonov was my client while working on collaborative efforts with c3i Solutions for Automation. He is a dedicated professional, and was very helpful throughout. His expertise as a Supervisor is great, and it helped us to come up with more efficient solutions. I highly recommend Georgi and would love to work with him again!"

Georgi Andonov's Current Company Details
HCLTech

Hcltech

View
Database Administrator
Bulgaria
Georgi Andonov Work Experience Details
  • Hcltech
    Database Administrator
    Hcltech
    Bulgaria
  • Hcltech
    Database Administrator
    Hcltech Feb 2024 - Present
    Bulgaria
  • Hcl Technologies
    Subject Matter Expert
    Hcl Technologies Jul 2007 - Jul 2024
    Bulgaria
    Note: In June 2017 TelerX rebranded and is now known as C3i Solutions. Subject Matter Expert on Siebel CTMS and Oracle Clinical Remote Data Capture technical supportMy main responsibilities are to maintain the knowledge base accurate and up-to-date, supervise the technical support process in the helpdesk, handle customer complaints, and insure all client SLAs are achieved.
  • Cosmo Bulgaria Mobile
    Call Center Support Operator
    Cosmo Bulgaria Mobile Mar 2004 - Aug 2006
    Sofia
    Customer support at Globul (major cell phone operator at Bulgaria now rebranded to Telenor) - handling customer inquiries and complaints.
  • Infoline
    Telemarketing Agent
    Infoline 2001 - 2002
    Telemarketing and sales of various products and services and support of VoIP prepaid and postpaid customers.

Georgi Andonov Skills

Call Center Customer Support Team Management Service Delivery Process Improvement Business Analysis Windows Teamwork Change Management Customer Service It Service Management Customer Satisfaction Team Leadership Project Management Project Planning Crm Troubleshooting Microsoft Office Coaching Management Account Management Technical Support Sla Outsourcing Software Documentation Help Desk Support Bpo Analysis Operations Management Performance Management Siebel Incident Management Sharepoint Leadership Business Process Data Analysis Customer Experience Call Centers Vendor Management It Operations Quality Assurance Telecommunications Citrix Oracle Clinical Training Windows 7 It Management Computer Hardware Service Level Agreements

Georgi Andonov Education Details

Frequently Asked Questions about Georgi Andonov

What company does Georgi Andonov work for?

Georgi Andonov works for Hcltech

What is Georgi Andonov's role at the current company?

Georgi Andonov's current role is Database Administrator.

What is Georgi Andonov's email address?

Georgi Andonov's email address is ga****@****ihc.com

What schools did Georgi Andonov attend?

Georgi Andonov attended Sofia University St. Kliment Ohridski, Sofia University, Гпче "симеон Радев".

What skills is Georgi Andonov known for?

Georgi Andonov has skills like Call Center, Customer Support, Team Management, Service Delivery, Process Improvement, Business Analysis, Windows, Teamwork, Change Management, Customer Service, It Service Management, Customer Satisfaction.

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