Multi-property Night Manager and MODLocation: Sheraton Hotel Schipol Airport-Ensuring and Responsibility for a Smooth Night Service-Check-in and check-out-Taking care of demanding, international guests-Complaint Handling-Cash management and accounting-Implementation and control of the end of day of the entire house-Support of the Front Office Manager in various projects

-Manage financial transactions and reconcile accounts at the end of the shift.-Monitor and manage hotel occupancy and room availability.-Manage and support night staff, including front desk agents and security personnel.-

-Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.-Handle guest check-ins and check-outs efficiently-Prepare and distribute daily reports to management-Assist with emergency situations and provide first aid if necessary.- Assist with other duties as assigned by hotel management.

-Ensure the safety and security of the property and the smooth and efficient running of the Hotel's overnight operation.-Prepare and distribute relevant reports. Maintain hotel weekly and monthly statistics.-Implement training programs for all employees, conduct induction and skills training.-Carry out reception duties as required.-Ensure effective communication of new and updated information regarding policies, rates and general hotel information.

-Assists team in resolving audit-related issues and recommends processes to ensure efficiency and effectiveness of department practices and functions-Perform end of day duties for F&B point of sales system and the rooms’ property management system-Computer training and knowledge of how hotel reservations work-Provide superior service to our customers (internal and external) at all times-Prepare draft internal audit reports reflecting the results of the work completed

-Balanced daily credit card transactions, transmitted deposit to bank via modem.-Made reservations over the phone and in person and ensured all aspects of the room reservation procedure are followed, including bookings, confirmations and cancellation policies-Assisted hotel manager with a number of tasks as well as preparing essential reports.-Processed guest requests, assigned rooms and directed changes in cancelations pertaining to check-ins/check-outs--Answered telephone calls from guests seeking to make or cancel hotel reservations while greeting arriving guests, assigning rooms, issuing keys and ascertain guest payment and billing information.-Responded to guest requests and questions; resolved any complaints or room issues.-Produced many reports for management-

-Posts room charges and taxes to guest accounts.-Processes guest charges voucher and credit card vouchers.-Post charges to the guest accounts that have not been posted or were incurred on the night audit shift.-Transfer charges and deposits to master accounts.- Checks to see that all charges are assigned to the appropriate departments.-To verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated in to PMS system.-Prints up and files reservations for the next business day.-Is able to function as a front desk agent especially in terms of check-in and check-out procedures.

-Preserve excellent levels of internal and external customer service-Design exceptional menus, purchase goods and continuously make necessary improvements-Identify customers needs and respond proactively to all of their concerns-Comply with all health and safety regulations

- Highly skilled in providing first contact customer services- Proven ability to provide patrons with personal attention in order to make them more comfortable in the environment- Providing service in a courteous and efficient manner while maintaining a clean work area- Assisted clients in menu decisions- Provided consistent prompt, friendly service- Track record of successful client retention by serving methods- Assisted Assistant Manager in closing restaurant- Participated in monthly staff meetings and training session

- Provided information about menus and looked for opportunity to "up-sell" products - Assisted with accurate verification of transactions- Received inventory, and provided food and beverage supplies- Maintained accurate information of product and services availability- Ensured proper food handling procedures were followed including wrapping, labeling, etc.

• Provided consistent prompt, friendly service• Track record of successful client retention by serving methods• Assisted Assistant Manager in closing restaurant• Maintained cleanliness in dining area• Participated in monthly staff meetings and training sessions• Assisted clients in menu decisions• Provided consistent prompt, friendly service• Track record of successful client retention by serving methods• Assisted Assistant Manager in closing restaurant• Maintained cleanliness in dining area.

• Maintained report of stock, repairs, sales and wastage• Estimated and ordered required ingredients for food preparation• Ensured that food and service meet quality control standards

• Provide suggestions to customers and make aware of the Chef’s Special of the Day• Assist in cleaning and resetting tables• Check prepared orders for accuracy• Attend to guests during the entire dining time• Tracked reservations and the wait list• Coordinated the activities of the dining room staff• Ensured the area is neat and sanitized• Handled guest complaints

• Successfully assisting in the achievement of targets while maintaining high standards of customer service.• Involved in the ordering systems for stock rotation.• Moving of heavy barrels and other stock items.• Contributing to the smooth running of the bar area, keeping the pub area clean and tidy at all times.

• Prepare and serve drinks and beverages to patrons following regular recipes• Anticipate guests’ needs to decide if additional service is needed• Operate register and verification machines• Order required liquor and supplies• Display bottled goods and glasses to make smart look• Clean and sanitize bar and equipment and replenish supplie