George Wang Email & Phone Number

Christchurch

Work in Agile environment as the lead technical writer of company's brand new security appliance-the Next Generation Firewall, write all-round documents, including Configuration Guide, Installation and Safety Guide, Software Reference, Release Notes, Technical Notes, Application Notes, Sales Briefs etc.Key Achievements:- Released the first version of documentation for company's new product-AR4050S and AR3050S routers.- Promoted new authoring architecture and assisted product documentation team to have switched from unstructured authoring environment to Content Management System (CMS) and XML, topic-based writing (DITA).- Assisted product documentation team to migrate existing documentation totalling 20,000+ PDF pages to new authoring environment by consulting, proofreading and correcting mistakes.

Chengdu

Worked in Agile environment as the lead technical writer of Nokia's leading Operations Support System (OSS) product-NetAct Core; assumed a blend of roles, including key user of multimedia and documentation tools, Scrum Master of customer documentation team, and global release coordinator of Core documentation.Key Achievements:- Delivered high quality documents in my own area without any customer ticket.- Worked as the global release coordinator and publish specialist, delivered NetAct Core documentation for 3 major releases by coordinating cross-site teams.- Led customer documentation team to have transformed documentation tools and process by implementing DITA and SVN.- Led customer documentation team as Scrum Master to have streamlined workflow by promoting Kanban.- Honoured as the most active documentation trainer in 2012 for delivering training sessions covering usability engineering, version control, SVG, Adobe Captivate, DITA, peer review, and user experience design (UXD).- Developed an innovative application using Python to automate documentation work, which cut down manual work by more than 90%.

Irvine Ca/Chengdu

Liaised with customers to consolidate business requirements; had a mix of responsibilities, including designing wireframes and software prototypes, writing software requirements specification (SRS) and test plans, executing test cases and logging results, coordinating work among programmers, web designers and testers, writing content for company website.Key Achievements:- Brought 10 new websites live successfully by involving myself in communication coordination and website development from project conception through to completion.- Assumed the role of solo content writer of company portal www.silksftware.com.- Helped company have secured Innovation Funding for Technological SMEs from government by drafting technical documentation.- Improved website prototype design without any coding effort by promoting Axure and training engineers.