George Barrett Email and Phone Number

Managed development/configuration/deployment teams and projects related to deployment of mediation and provisioning solutions utilizing multiple Convergys products. Deployment projects spanned entire project life-cycle, from initial business capture (RFI, RFP, Level 0 estimates), to requirements and scoping, procurement, development, testing, and culminating with successful production deployment. Solutions were service bureau or license based, each with a web based UI that is utilized by the end-user.Additional responsibilities:- Served as the resource management partner for the Solution Delivery and Implementation team- Served as proxy for product management, as the legacy provisioning and mediation products were not being actively managed by product management. - Managed personal development, performance management, and salary administration for all direct reportsAdditional accomplishments:- Managed development team responsible creating re-usable Java based components used to ‘build’ products to meet various client needs. Solutions were web based UI's and event based products which were highly configurable through the use of XML based configuration files.- Concurrently managed two development teams responsible for designing and developing web based front-end GUI systems for two different back-end billing systems.- Managed delivery of a Web based end-to-end solution for remote dealer access to legacy billing system- Managed team that designed, developed, and supported testing for an implementation of a Web based reseller front end to Precedent 2000 - Coordinated efforts to modernize legacy-billing system for Tier 1 wireless client, developing and presenting proposals and demos to set priorities and secure funding; delivered a GUI based front end, open API architecture, and conversion of batch processes to real-time processing.- Managed development team supporting customer care and account management functions of legacy wireless billing system.

Provided project management and technical leadership for implementation and integration of new switch provisioning system (Switch Manager 5.0) with legacy billing system for Tier 1 wireless client.Managed test support team that provided support for 4 - 5 yearly feature releases and 15 - 20 maintenance releases for a Tier I wireless client.

Served as technical project leader and developer for various mid to large-scale projects (up to $700K) for Tier I wireless client . Responsibilities included finalization of business and system requirements, oversight of detail design and estimation, resource planning, and delivery and support of application into user acceptance testing.Provided team leadership and development/technical support for production support team for Tier 1 client on legacy billing system. Responsibilities included day-to-day interaction with client IT management personnel for prioritization of support issues and documentation of issue resolution.Responsible for development, delivery, and implementation of an ‘ITEM REDUCTION PLAN’ to address client concerns that backlog of production related issues was growing too large. Successful implementation of this plan was critical in client contract negotiations.

Subject matter expert and primary developer for account management and customer service portions of the legacy billing system application for Tier 1 wireless client. Responsibilities included enhancement, maintenance, and production support, along with project management for small to mid-size projects.

Developer and production support team member for various sub-systems of legacy billing system.Release tester for client specific solution, managing and executing feature and maintenance releases