As a Production Supervisor at Family Brands, I oversee the daily operations of the manufacturing plant, ensuring quality, efficiency, and safety standards are met. I also manage the performance, training, and development of a team of 18 production workers, fostering a culture of collaboration, openness, and trust.With over 20 years of experience in the outsourcing and offshoring industry, I have developed strong skills in customer relationship management, communication, coaching, and team building. I have contributed to the success and growth of Sitel, where I worked as an Operations Manager and a Senior Coach, leading multiple projects and initiatives to improve customer satisfaction, retention, and loyalty. I am passionate about delivering excellent service and creating positive experiences for both internal and external customers.