Support installed base with replacement parts and upgrades to current standard equipment.

Building Foundation Support, Repair, Solar Panel Structure Supports

GP / Koch Corp, Finishing Department, Tender trainee. First supervisor over panel saw, patching, sanding, and specialty sawing of plywood panels, work station interaction, plus warehouse storage area. Responsible for smooth work flow and safe, productive operation. Also loading trucks in the evening, and assisting lift truck drivers.

Service Contract Manager for Andritz Inc. Knife contracts for chippers located in paper and pulp mills, estimated monthly billings of $70,000-$90,000. Providing field service teams on site for periodic inspections. Managed all purchasing, logistics and inventory of contract parts (disc hardware, anvils, etc.), tools and consumables (knives). Oversaw three customers' consignment inventories plus central inventory for entire business unit. Played a key role in establishing a refurbishing program for used parts, including hardfacing application, resulting in significant cost savings. Business-to Business Sales, Account Management, Vendor Relations/Management, Procurement, Planning & Implementation, Contract Management, Technical Writing, Sales Engineering Support.

Served as a Team Leader and Product Manager (Spare Parts) for Metso Paper USA. Cross-training of account specialists in the paper and pulp mill processes, customer service and account management for assigned territories, database and new software training including BaaN and other applications. Streamlining of the customer account process along territorial lines, enabling the customer to work directly with just one assigned associate (rather than 2-3) to meet all of their needs: pulp mill + paper mill; Beloit + Sunds + Valmet heritage. Base job description: Identifying the needed spare part(s) correctly, by reference to machine manuals, mechanical drawings, customer part(s) and / or machinery information. Sending vendor quote requests, preparing and submitting customer quotations, processing customer p.o.'s, buying the item(s), expediting.

Spare parts sales beginning in 1986, later spare parts manager, and then field service technician. Working with wood yard customers: chippers, re-chippers, debarking drums, chain conveyors, roller conveyors, shredders, chip reclaim conveyors, chip screens, stokers, dewatering drums, and more. Recommendations for maintenance, repair and upgrade of equipment. Proposals for replacement equipment (non-capital), field installation, and repairs. Tech support in the field for customer maintenance / repair events.