George Breznak Email & Phone Number

IT Product Owner, I play an important role in acting as the conduit between business and technology by working closely with one cross-functional feature team to deliver high quality software through the adoption of innovative best practices. My responsible for promoting and supporting the Agile mindset in their daily interactions, enabling flow of work through the teams, removing impediments, and raising transparency, all while fostering an environment of continuous improvement.

Piscataway, New Jersey, United States

Deliver proprietary systems testing, implementation, and support. Managed global proprietary system implementation projects for assigned clients, ensuring minimum disruption to clients and business. Served as Liaison between the IT department in Hamburg Germany on new system requirement for client/government. Oversaw proprietary systems support team for the US, Canada, and Latin American Countries and 1,500+ users. Serve as Cybersecurity Liaison for government contract requirements. Key Achievements➣ Key contributor in moving Hapag-Lloyd’s US Flagg Business unit from Tampa, FL to Piscataway, NJ. Assisted with the facility build out of a government security facility. Ensured all new staff were trained in job functions—new facility fully operational in 30 days. ➣ Served as project lead on system rollouts that consisted of development, testing, training, and delivery—managed 5 new system implementations in 3 years—led to a major impact on productivity. ➣ Named US and Canada expert for a system enhanced project for a change from AS 400 format to a GUI. Ensured user requirements were met for 400+ users effected. ➣ Manage the new facility build out, new staff training (only 2% of staff moved); little to no difficulties with customer service delivery with same level of expertise. ➣ Identified/resolved inefficiencies in specific tank container movement worldwide. Assembled a global team with members in Asia and Europe to address, define, and improve the entire process—resulting in elimination of all delays and fines—still used today. ➣ As assigned Technical Security Officer, charged with managing project operations for a government secured facility. Certified Quality and Environmental Auditor (ISO).➣ Skilled in project optimization by collecting user data and redefining current standard processes before training/rollout.

Piscataway, New Jersey, United States

Oversaw US and Canada’s Customer and Vendor EDI implementation and support initiatives. Analyzed requirements and implementation planning of new EDI projects or enhancements. Performed impact analysis, use case definition, testing, and rollout support that excluded mapping. Key Achievements➣ Managed business analysts and support staff for E-projects department; investigated data problems and provided appropriate solutions.➣ Continuously drove customer satisfaction and built long-standing partnerships—key to promoting customer loyalty and continued business relationships. ➣ Communicated project/business requirements as the main communication link between business and IT departments. ➣ Skilled in all EDI transaction sets for booking, documentation, tracing, rail/terminal, and customs messages. ➣ Navigated large global organizations and complex stakeholder engagements. ➣ Identified root cause and delivered process improvements.

Piscataway, New Jersey, United States

Managed daily business operations for systems support for the US and Canada including staff for a proprietary system including Customer Service functions. Delivered customized training on system rollouts and updates. Charged with providing audit processing, audit reviews, and identifying process optimization or improvement initiatives. Key Achievements➣ Prioritized requests and managed new system development requirements. ➣ Oversaw new system releases including testing, collection of user data, and participated in global system workshop for future planning and systems enhancements. ➣ Partnered with the Hamburg, Germany development staff on user, legal, and operational systems requirements. ➣ Delivered system help desk support via emails call center troubleshooting, and problem resolution strategies—partnering with the programming team in Hamburg. EARLY CAREERHapag-Lloyd AmericaPiscataway, NJRegional Business Systems Coordinator1998 – 2000Hapag-Lloyd AmericaPiscataway, NJExport Documentation Coordinator1997 – 1998Hapag-Lloyd AmericaPiscataway, NJFacilities Coordinator1996 – 1997