George Burnette, Cspo, Pmp Email & Phone Number

Chicago, Il, Us

Chicago, Il, Us

Naperville, Illinois, United States

Naperville, Illinois, United States

▪ Engage with executive and senior leadership to track $100B budget and 400,000+ projects across 25+ multinational organizations including: Defense Logistics Agency, BP, Shell, Dow, Koch, and 7-Eleven.▪ Manage and mentor a team of Senior Consultants, Software Support Specialists, and QA Testers for an enterprise SaaS web and mobile finance and project management application.▪ Advise, design, configure, document, and implement business process optimization solutions for clients.▪ Act as liaison between clients and internal teams to design features and write proposals in conjunction with customer success team that meet client business requirements within scope, budget, and schedule.▪ Maintain federal government security clearance to support on-premise implementations.▪ Lead simultaneous in-person and virtual group training sessions for 50+ users.▪ Responsible for Tier III support, Power BI initiatives, technical specification requirement creation, featureapproval workflow, and both manual and automated quarterly testing programs.▪ Reduced the number of quarterly critical patch releases from SLA1 Tier III support tickets from 31% to 8% of total ticket volume by implementing process improvements and documenting workflows.▪ Established internal Power BI best practices and designed reports and dashboards for client KPIs.▪ Developed SFTP and API interface specifications for integration with SAP, Oracle, Sage, PeopleSoft, and other ERPs, CRMs, and property management systems.▪ Implemented internal regression testing platform and defined 1,400 repeatable test scenarios for quarterly use by QA Testers and client user acceptance testing.

Naperville, Illinois

▪ Assisted customer success and implementation team with multi-phase new client implementations and grew total client count by 85% while retaining 100% of existing accounts.▪ Traveled extensively throughout the United States, Canada, and Europe to consult with clients to outline project scope, business, and technical requirements for both implementations and special projects. ▪ Executed detailed review and analysis of client problems in Tier III Support, documented issues, tested fixes, and communicated fix release schedules to stakeholders.▪ Acted as Tier II System Administrator on contract for a subset of clients.

Galesburg, Illinois, United States

I worked 5-9am before class Monday-Friday, and weekends as needed in the Wallcoverings department. -Earned Employee of the Month twice (Washington, IL & Galesburg, IL), and quarterly "Big Dog" award. -Mixed custom paint colors, kept shelves in the wallcoverings and grocery departments stocked and faced. - Ran cashier lane and service desk

Monmouth, Il

-Achieved Top Rates Seller status within 12 months and maintained status through my time.-Communicated with eBay customers on an on-going basis to answer questions, expedite shipping, and collect payments. -Efficiently managed inventory of over 500 items with constant flow of new products using Excel and researched market conditions to identify highest margin and fastest turnover sales opportunities.-Coordinated multi-truck freight delivers exceeding 80,000 pounds of product at a time while attending classes full-time. -Hired, trained, and supervised up to 10 part-time student contractors to assist with freight receiving and distribution within the warehouse. -Shipped between 10 and 30 packages monthly both domestically and internationally using USPS, UPS, FedEx, and LTL freight providers.

Monmouth, Il

Volunteer position during the school year, full time during Summers. Co-lead group of students running a 6.5 acre mini-farm focusing on sustainability, permaculture, and youth outreach education on food security and origins. - Planned planting and harvest schedules- Lead tours for local schools, summer camps, and alumni- Designed and built 30'x50' high tunnel, solar dehydrator, and greenhouse- General farm maintenance- Delivered produce to campus cafeteria and local food pantry

Monmouth, Il

Duties included:- Sort incoming mail and packages- Distribute packages to multiple campus locations- Assist students and faculty with packaging and postage calculations- Prepare outbound mail for pickup by respective carriers- Aid students in resetting mailbox pins- Fix damaged mailbox locks and other general maintenance

Bachelor Of Arts (Ba), Business Administration, 3.85/4.00

Activities and Societies: Marching Band, Concert Band, Educational Garden Crew, Alpha Lambda Delta Honors Society, Residence Hall Council.

Bachelor Of Arts (Ba), Fine/Studio Arts, General, 3.85/4.00

Activities and Societies: Marching Band, Concert Band, Educational Garden Crew, Alpha Lambda Delta Honors Society, Residence Hall Council.

Learn Sql

Course Description: Learn to communicate with databases using SQL, the standard data management language. Detail: - Learn how to use SQL.

Architecture, Art, And Theatre

Foreign study in London, UK and Florence, IT

Italian Language