George Chacko Email & Phone Number

Canada

Head of Technology, Accountable for Architecture, Service Operations and Service Delivery teamsMajor activities performed by George's team include: - Vendor engagement, development support, conformance certification and operational support as vendors move from development to Production implementation.- Led the development of various Partner tooling.

Toronto, Canada Area

• Accountable for Policy & Underwriting, Rating and Claims Technology
• Driving Agile transformation by implementing Product Teams, Product Owners and moving towards scaled Agile
• Previously accountable for supporting DevSecOps and Portfolio Management Office
• Accountable for several modernization initiatives leveraging Sapiens, Salesforce, Vlocity & Tableau
• Managing Global teams (Northern Ireland & India)
• Vendor Management & overseeing existing vendor engagements identifying cost saving opportunities

Toronto, Canada Area

• TELUS Health Experience:- Overseeing Managed Services operations for Ministry of Health to deliver the Ontario Drug Benefit Program.- Accountable for Application Development, Support and Maintenance and Service.
• Accountable for Project & Program Delivery for a number of key portfolios supporting Consumer, Business, Finance, Legal and People & Culture business teams
• Established Program Support Office within PMO Center of Excellence to support stakeholders, project managers and Executives with detailed financial and project reporting
• Managing a PMO with a team of 12+ Sr. Project/Program Managers that support delivery of high priority initiatives around compliance, hardware refresh and migration to SAAS platform.
• Maturing Project Delivery model to support Waterfall, Agile and Hybrid development methodologies
• Annual Capital Management of $50M across all portfolios

Toronto, Canada Area

Overseeing implementation and Service Delivery of a provincial program making patient lab results available to healthcare providers in Ontario. (Approx. 100,000 users) Managing a team of 13 (Senior Business Analysts, Strategy Lead, Engagement Lead and Technical Services Lead ) Developing and Managing the Product roadmap as Product Manager Establishing.

Toronto, Canada Area

• Overseeing implementation and deployment of a Clinical Data Repository (CDR) / ConnectingOntario to create and store electronic health records for patients in Ontario
• Implemented Operational Support Model and setup resources to Operationalize and support clients
• Managed operating budget and financial forecasts
• Relationship management with application vendor, internal business units and eHealth Ontario
• Managed deployment of solution to various environments
• Managed various Technical & Operational resources assigned to project

Halifax, Nova Scotia, Canada

• Raising approximately $500,00 in capital through various small business financing (BDC, CYBF & CEED Funding)
• Purchasing commercial real estate & developing project plan for leasehold improvements
• Implementing marketing & growth strategy
• Overseeing operations and managing relationship with key vendors
• Overseeing all technology requirements (POS, Merchant Services, Online ordering integration, VOIP, Hosting & backup)

Halifax, NS

• Overseeing rollout of a provincial program to improve patient care through the use of Electronic Medical Record (EMR) systems.
• Building relationships with various stakeholders. (E.g. Physicians, Vendors, District Health Authorities, etc.)
• Day-to-day Operations and management of Service Desk team
• Conduct Weekly calls with BA’s and Vendor Leadership Team
• Risk Mitigation
• Participate in User Group Sessions throughout the province

• Responsible for daily Operations at Halifax, Truro and Sydney Terminal
• Service Delivery
• Strategic planning and forecasting
• Managing 40 point of sale locations across Nova Scotia.
• New agency setups and relocations across the network.
• Training agency operators and managers

Emba, Executive Mba

Bachelor Of Science - Bs, Computer Science

Organizational Leadership / Strategic Leadership

Leading With Analytics