George Chacko Email & Phone Number

Canada

Canada

Head of Technology, Accountable for Architecture, Service Operations and Service Delivery teamsMajor activities performed by George's team include: - Vendor engagement, development support, conformance certification and operational support as vendors move from development to Production implementation.- Led the development of various Partner tooling including launch of an SDK, Partner portal and other light weight applications to assist vendor partners with their integration to PrescribeIT- Implementation & Migration to Cloud Service providers including AWS, GCP and Azure- Dynamics 365 Implementation for Customer Management and Front Office Billing & Invoicing

Toronto, Canada Area

• Accountable for Policy & Underwriting, Rating and Claims Technology• Driving Agile transformation by implementing Product Teams, Product Owners and moving towards scaled Agile • Previously accountable for supporting DevSecOps and Portfolio Management Office• Accountable for several modernization initiatives leveraging Sapiens, Salesforce, Vlocity & Tableau• Managing Global teams (Northern Ireland & India) • Vendor Management & overseeing existing vendor engagements identifying cost saving opportunities• Reporting directly to CIO

Toronto, Canada Area

TELUS Health Experience:- Overseeing Managed Services operations for Ministry of Health to deliver the Ontario Drug Benefit Program.- Accountable for Application Development, Support and Maintenance and Service Delivery of a provincial Ministry of Health drug benefits program in Ontario- Reports include Development Manager, Project Managers, Service Manager and a team of 26 FTE IT Professionals (DBA, Developers, QA, Architect, Business Analyst)- Accountable for Service Delivery, Application Development, Support, Maintenance, and overall delivery of Managed Services to client.TELUS Communication: PMO Lead, Business Transformation & Operations (BTO) (Sept 2017-2018)• Accountable for Project & Program Delivery for a number of key portfolios supporting Consumer, Business, Finance, Legal and People & Culture business teams• Established Program Support Office within PMO Center of Excellence to support stakeholders, project managers and Executives with detailed financial and project reporting• Managing a PMO with a team of 12+ Sr. Project/Program Managers that support delivery of high priority initiatives around compliance, hardware refresh and migration to SAAS platform.• Maturing Project Delivery model to support Waterfall, Agile and Hybrid development methodologies • Annual Capital Management of $50M across all portfolios• Accountable for standardization of productivity tools (JIRA, Caliber, QC etc.)• Managing Program Support Office with Project Coordinators and Jr. Project Managers

Toronto, Canada Area

Overseeing implementation and Service Delivery of a provincial program making patient lab results available to healthcare providers in Ontario. (Approx. 100,000 users) Managing a team of 13 (Senior Business Analysts, Strategy Lead, Engagement Lead and Technical Services Lead ) Developing and Managing the Product roadmap as Product Manager Establishing Application Development priorities Invoice sign-offs, budget review and managing financial forecasts Relationship management with vendors and stakeholders Employee training, coaching and performance reviews Increasing number of users viewing OLIS data by executing Go-to-Market strategy Overseeing viewer conformance testing and data validation

Toronto, Canada Area

• Overseeing implementation and deployment of a Clinical Data Repository (CDR) / ConnectingOntario to create and store electronic health records for patients in Ontario • Implemented Operational Support Model and setup resources to Operationalize and support clients • Managed operating budget and financial forecasts • Relationship management with application vendor, internal business units and eHealth Ontario • Managed deployment of solution to various environments • Managed various Technical & Operational resources assigned to project • Managed Project Delivery Schedule • Managing Infrastructure • Ordering hardware & software, managing PO’s etc.

Halifax, Nova Scotia, Canada

• Raising approximately $500,00 in capital through various small business financing (BDC, CYBF & CEED Funding) • Purchasing commercial real estate & developing project plan for leasehold improvements • Implementing marketing & growth strategy • Overseeing operations and managing relationship with key vendors • Overseeing all technology requirements (POS, Merchant Services, Online ordering integration, VOIP, Hosting & backup)

Halifax, Ns

• Overseeing rollout of a provincial program to improve patient care through the use of Electronic Medical Record (EMR) systems. • Building relationships with various stakeholders. (E.g. Physicians, Vendors, District Health Authorities, etc.) • Day-to-day Operations and management of Service Desk team • Conduct Weekly calls with BA’s and Vendor Leadership Team • Risk Mitigation• Participate in User Group Sessions throughout the province • Project Management of various new initiatives• Overseeing daily operations (managing SLA) and Vendor Relationship Management

• Responsible for daily Operations at Halifax, Truro and Sydney Terminal• Service Delivery• Strategic planning and forecasting• Managing 40 point of sale locations across Nova Scotia.• New agency setups and relocations across the network.• Training agency operators and managers• Managing unionized employees • Union Negotiations• Developing policies and procedures• Analyzing Financial Statements• Designing Information Systems – Parcel Handing Applications• Managing software license distribution in the network• Real Estate Negotiations – for terminals and agency locations

Emba, Executive Mba

Bachelor Of Science - Bs, Computer Science

Organizational Leadership / Strategic Leadership

Leading With Analytics