Project Manager for IT infrastructure projects that provides application and IS equipment to construction projects

Provide leadership direction to client executives to improve business performance by employing the use of technology to change performance of existing business processes. Identify the roadmap to provide for the successful changes required to make the business more effective and competitive. Demonstrate increase in clients, revenue, business performance and cost reduction

• Improved business process and implemented applications and systems to position the company for growth from an organic and acquisition standpoint using project management disciplines to ensure success. • Stabilized the system platforms in a disaster recovery facility to ensure the stability of the system environment for US and Guatemala facilities• Implemented a call center process to track problems that were occurring in the environment, targeting problem areas that were causing the highest level of time and revenue to the company and provided resolution. • Created a project review process to identify areas of highest impact to improve the business and minimize the unnecessary changes to the applications • Proposed, built and presented to the management team an architecture for the current process to replace the existing legacy system with four new state of art applications that provided service to each business area • Upon completion of the implementation of GP, moved the data center to a virtual environment to expand our resources quickly, if needed • Completed second and third phases of Dynamics CRM to expand to our clients; building a webpage to provide services • Purchased and converted a new collection system with the CRM using FICO DM9 package• Assisted with the incorporation of an acquisition into new business environment

• Provided company leadership by working with business process owners to develop information systems to support the corporate direction using project management disciplines to ensure the delivery of projects.• Identified opportunities where information systems could improve overall business productivity, revenue growth, cost reduction and quality improvement• Implemented new ERP system, the included Sales Simplicity CRM and B360 Construction Software• Linked new ERP system to Webpage implementing use of Google Analytics and SEO capabilities• Managed the hardware, software, applications, data, security, support services and network required to support the business• Provided users support by implementing training classes and utilizing call center support processes• Used project management disciplines to maintain a high level of project implementation• Provided direction to management on information systems strategy to support business direction

• Created and implemented new business strategic models to manage IT outsourcing as CIO• Built customer relationship, systems solutions, performed contract negotiations, and delivery/ implementation to contracted outsourced clients. Responsible for P/L of contracts ranging from $4M to $100M a year in US and internationally.• Managed difficult projects using project management disciplines to restore customer satisfaction, budget parameters, delivery deadlines and quality standards• Implemented application migration projects for clients in numerous industries, including point-of-sale, finance, warehousing, merchandising, purchasing, polling, pharmacy, fast food, grocery, human resources, time scheduling, accounting, and transportation systems • Implemented retail service models to manage application development, testing, implementation, point-of-sale deployment and software support, call center support , hardware distribution, and onsite maintenance. Result was a standardized business model to deploy to retail outsourced clients.• Managed call center operations, using multiple tools to successfully processing over 90,000 calls per month • Transitioned the Publications from a legacy environment to a new ERP system that included interfaces to international development sites and management of order and distribution processes. Changes resulting in $137 million cost savings for the Publications business while improving customer turnaround times and satisfaction.• Provided consulting services internationally in Asia, Europe and Australia• Provided solutions on all types of system hardware and software. Developed call center models for incoming call management. • Personnel management organizations from 5 to 350 resources.• Managed vendors and contractual obligations. • Certified project manager• Maintained a continuously high customer satisfaction rating of 93% or higher• Maintained a fast path career growth