Duties & Responsibilities:• Respond to customers’ enquiries via inbound calls, providing information and solutions based on customers’ needs and situations• Identify the uniqueness of different customer’s demand and issue, make sure customer’s questions are answers, and issues are resolved with high level of satisfaction • Display teamwork spirit. Cover my colleagues’ cases while they are off/on leave. Make sure my colleagues’ cases are followed up timely, and their customers are informed without delay. Achievements: • Established good understanding of day to day operation of consumer banking • Acquired good knowledge of banking product and services• Awarded with EXSA (Excellent Service Award) – Silver• Awarded with EXSA (Excellent Service Award) – Gold

Duties & Responsibilities:• Established a brand-new desk for IT recruitment, built a highly effective client and candidate database from scratch• Business development on daily basis, seize potential demand of client which my colleagues and I could fulfill• Tracking on all on-going IT projects, identify stages of projects where new headcount could be created. And ensure all the data are organized for further analysis • Negotiating terms and service rates, liaising with clients to understand clients’ requirements, urgency, as well as commitment in working with us• Mining for suitable candidates from data base, online resource, as well as by direct communication & social interactions• Selling jobs to candidates, control all stages of the processes up to the closure of deals • Building and maintaining good rapport with clients and candidates• Attending weekly team meeting, making business analysis reports, sharing industrial intelligence and market trend with colleagues, so as to improve the overall performance of the entire teamAchievements:• Excellent tracked record of KPI, which reflects the progress of business development as well as database growth• Remarkable record of successful deals and revenue generated• Being recognized as the most trusted recruitment partner by big clients• Completion of various training sessions on sales skills, client and candidate handling skills, data management, and negotiation techniques etc.

Duties & Responsibilities:• Corporate sales role, responsible for bringing in revenue for company from selling event passes• Analyse market trend and demand• Business development • Reach out to potential clients, to understand their current interest and focus • Collect and manage client data, ensure all data are accurate and up to date• Identify potential sales opportunities, make instant sale pitch to clients whenever is possibleAchievements:• I have made successful sales for several events in various regions and vertical industries: Demand planning workshop - FMCG - Asia Contract negotiation workshop - Oil & Gas - Africa Revenue Management Conference - Hospitality - Asia Dispute resolution workshop - Oil & Gas – Africa Mobile Commerce Summit - Telecommunication & Finance – Asia• Developed a number of new clients accounts for the business, and many of them have become regular participants to other events produced by the company until now