- Supports the President of the Organization in reporting on business results and developing future product strategies based on competitive tracking and marketplace analysis- Member of the Senior Management Team, supporting all strategic initiatives by creating proactive solutions and processes for new business challenges- Manages renewal contracts and product pricing negotiations to ensure the organization's competitiveness in the marketplace- Studies analytics to identify trends in business development and pursue new business opportunities- Develops and delivers high impact sales presentations with customized product solutions to current and prospective clients - Researches and develops responses to RFIs and RFPs- Supports President in strategizing the organization’s diversification initiatives, including the deployment of several new service offerings and geographic expansions- Acts as a liaison between clients and internal operational staff, ensuring the highest standard of client relations and product quality is delivered to our business partners- Develops sector-specific outreach programs to increase awareness of the organization and to expand the base of the organization’s clients in multiple sectors- Leads the development and execution of new marketing and sales strategies, ensuring alignment with the company’s corporate goals and objectives- Manages the creation and production of marketing initiatives including a corporate rebranding, standardizing sales collateral and proposals, a new website launch with CRM integration, and a SEO/PPC campaign - Responsible for managing the business development and marketing budgets, ensuring programs are on time and on budget- Measures and reports on results of marketing activities, particularly looking at response rates and ROI to assess success and determine future campaign strategies- Manages suppliers and agency relationships to ensure programs are delivered optimally

- Key member of account management group responsible for newly acquired accounts- Accountable for all client inquiries and maintaining strong and progressive relationships- Recognized by the Canadian CEO 19 times for exceptional client management achievements- Strong presentation skills used in hosting information seminars for employees at all levels of the organization- Received top voted innovative idea to generate fresh revenue in the company’s Global Innovation competition- Identified opportunities to maximize profit, allowing Company to bill seven times greater than their original rates- Recipient of three Crawford Team Awards in recognition for efforts in the company’s three largest accounts. Created and established new operational workflow to increase productivity and increase billing opportunities- Proven track record in data analysis, strategic planning and execution through 100% audit review success rate- Managerially recognized contract and policy analytical skills, saving thousands of dollars for the Company- Identified weaknesses in the organization’s data collection and performance assessments, implemented recommendations and monitored success rates- Developed a customer testimonial program that involves collecting feedback from customers to be leveraged as a negotiating tool upon contract renewal- Developed interpersonal skills that facilitate successful mediations between multi-party issues on a daily basis- Managed five stakeholders simultaneously while meeting stringent organizational protocol, insuring the seamless completion of projects and customer satisfaction