Steer and lead a group of 25 cyber security operations professionals with a globalpresenceEnsure that security services are delivered 24/7 and manage security incidentresponse (IR) activitiesDevelop and implement security operations strategies and plansEnsure quality and compliance and regulatory standards are met.Manage the project lifecycle of security servicesPerform the Major Incident Manager role for security related incidentsCommunicate the value proposition of the products to the sales team and developthe sales toolsCollaborates with product development teams on technical specification andoffering creation

Operational Management of Managed Services teams - Cloud Operations/Windows/Network/Linux/Security Operations, comprised of a total of 30 members.Ensure delivery of Client KPIs targets including day to day service levels, customer experience, quality measures and compliance measures.Identify, highlight and implemented service and process improvements to deliver the contracted managed services.Perform the Major Incident Manager role for all the services delivered to the clientOversee and perform the transition into the business as usual (BAU) of infrastructure services - More than 30 projects transitioned.

Manage a dedicated team comprised of 10 members for the following EMC products- VMAX2, VMAX3,Unity, VNX (VNX Unified), XtremIO, Isilon, PowerMaxOrganize and assist in maintenance and troubleshooting for above mentioned solutionsSAN administration - Brocade - troubleshoot/management comprising of LUN provisioning/decommissioning for different hosts (AIX, Linux, Windows, VMWare ESX)

Manage the relationship with the customer (one of the biggest Banks, with worldwide offices) and acting as point of contact for ITSM processes;Coordinate 4 teams that are part of a 24x7 rotation support for Messaging applications ( Exchange/Lotus Notes)People management of 32 people and service operation of more than 150 Exchange servers that host more than 140.000 user mailboxes.Top of stack Operations Manager for 2 Messaging environments spread upon all the 3 main continents ( EMEA/APAC/AMS );Content and schedule coordination between client and Operation Team;Escalation Management ( SLA-Breaches, Outages) and SPOC in case of major incidents;Customer interfacing ( request for changes, complaint, CAB meeting, monthly reports;Coordination and planning of the required maintenance windows;Participation in planning with regard to the introduction of new releases, communication of the customer release plans into operation and communication of new releases from the Operation Team to the client;Acting as Process manager for Exchange activities/service operation and creating savings of up to 600 hrs. of manual labor/month being recognized by ATOS Lean Team.Achieving and maintaining a green SLA for more than 2 years of service operation;Project coordination for 3 major projects that earned ATOS more than 600.000 euros.

Administer Exchange 2010 ( Troubleshooting, Backup, Restore, Routing, Monitoring );Using broad and in-depth product knowledge ( Microsoft Exchange Environment, Active Directory and Windows Server Operating Systems ) provide and facilitate the responsive delivery of technical solutions and information to a major customer, one of the biggest Banks, with worldwide offices;Fulfill user requests for email account service following standard operating procedures.Correct user Outlook 2010 issues, setup, junk mail, mailbox size increaseComplete shift logs and turnoverReply to all customer inquiries in a timely manner.Assist with solution documentation including operational procedures and systems health checks.Perform user migrations using Dell Migration Manager

- technical support consisting in incident solving for enterprise communication systems and solutions- establishing networking environment by designing system configuration, system installation- upgrading data network equipment to latest stable firmware releases- designing and installing equipment used for transmitting wired phone, cellular, cable and broadband data- speaking with customers via email and phone for initial requirement capture

- Identifying new customers and initiating a contract based relationship - Maintaining customer relationship via the loyalty and retention program - Keeping the customers up-to-date with the company’s offers and changes - Educate customers through detailed explanations and/or demonstrations - Identify and resolve client concerns- Handling the mobile phone database and keeping it up-to-date