I help businesses and developers to safely access technology, especially important in today's world where every business needs to rely on multiple technologies in the cloud.

blog: https://georgedharada.github.io/blog/COMMITTING TO CUSTOMER SUCCESS WITH CLOUD TECHNOLOGYGeorge continues to deliver success to customer by holding Cloud conversations with customers to understand where they are in their Cloud adoption journey, and devise the most relevant solution.CONTRIBUTIONSActed as the technical advisor for customers and built a social footprint to promote technologies related to cloud.➢ Clients based in AustraliaRESULTS➢ Turned a possible churn into new subscription contract➢ Built strong rapport and served customer on a long term basis

* Perform and enable remote technical support of software, hardware and solutions.* Provide technical support assistance to clients and/or field support using problem determination/problem source identification skills.* Use technical and negotiation skills in collaboration with other support operations/organisations to prioritise and diagnose problems to resolution. Communicate action plans to the client or internal representative as appropriate.* Recommend and implement updates to existing technical support tools, procedures, and processes.* Work with clients on Problem Management Records (PMRs) via screen sharing session.* Analyze problems and fix configuration/scheduling issues. Enlist R&D team for defect fixing. Create technotes to assist customers with quick resolution of common issues.* Analyze current business and suggest improvements.

Served as a committee for the world's largest Youth Leadership organisation. From AIESEC in University of New South Wales.Responsibilities:* Promoted AIESEC Global Internship program on UNSW campus and recruited participants* Build leadership potential in the participants to be Australian ambassadors through training, and worked with the overseas companies to coordinate process* Managed 2 teams to run the Global Internship program

I work in a dynamic team environment with goal driven action plans to directly manage Exchange Participants who embark on extraordinary exchange journeys.

Duties: Solve requests held by employees regarding technical issues. Actively listen to details of the issues face to face for employees in the same head office. Convey information over the phone for employees in distant offices. Communicate and delegate tasks with colleagues. Follow up requesters for resolution and confirmation. Call technical support lines including dell and HP for technical advice.Achievements: Learned how large organisation operate. Learned how communication is done between offices in remote locations. Learned to listen to client requests. Disciplined myself with full time workload.