Georgee George Babu, Pmp® Email & Phone Number

Ayr, On, Ca

Burlington, Ontario, Canada

Gurugram, Haryana, India

-Manage projects under a territory and be the point of contact for clients-Manage new customer implementations, provide effective training and advice to maximize the use of the WFX software and respond to identified difficulties during usage -Participate in the redesign of WFX software for user experience -Provide software application training, business systems and virtual support using a variety of delivery methods including web-based and on-site training to other employees and reportees -Communicate electronically via chat, phone and email and in person with WFX product suite users experiencing difficulties to determine and document the technical problems experienced and implement solutions within SLA -File bug and log points to resolve and document the issues and solutions for posterity and usage across department staffs-Prepare, sanitize training materials for WFX implementation including user guides, manuals and other documents to research, finalize and implement solutions -Troubleshoot issues reported by customers and reproduce, diagnose and resolve technical problems encountered by WFX product suite users and provide solutions -Supervise and participate with WFX development staff in testing new releases of the product-Develop a working relationship with WFX Sales & Marketing staff to utilize product knowledge and customer relationships in support of sales efforts

Evaluate the existing software functionality and align the software configuration management as per the current offerings we have.Analyze the customer’s business pattern, gather functional business requirements, and translate them to possible software solutions.End to end implementation of PLM and ERP cycles and integration of client vendor with WFX for Fashion Giants and startups across multiple geographies.Consult and develop PDM & PLM solutions for fashion companies in order to reduce cost and time for a life-cycle of a product.Develop workflows and assist managers in Project management for multiple overseas projects based on estimations and data analysis.Documentation of PLM training materials, process extensions and functional changes.Collate with the development team, and provide suggestions for functional up-gradation of the application after receiving feedback from clients.Perform end to end web testing of the WFX modules (System, Integration, Performance, Regression and Back-out testing, load testing, performance testin

Working as Customer Service Associate at Amazon, CoimbatoreRole focuses on creating customer delight through various contact mediums for North America CustomersResponsibilities include contact handling, driving Customer Obsession, maintaining metrics of individual and teamFocus to ensure customer issues are resolved at first contactRole includes problem solving for any emergency that has impacted customers thereby affecting customer experience

Worked as executive to manage escalation calls and provide client support to North America CustomersDrove Customer delight for customers and ensured queries are solved at the escalated levelResponsible to ensure best customer obsession for customer impacted by issues that cannot be resolved at lower hierarchy

Providing Customer support to resolve issues related to technical and non-technical teams at Chennai Head OfficeWas part of Quality team to ensure best resolution for customers