Graciano "George" Etrata Email & Phone Number

Washington D.C. Metro Area

*Serves as an advisor/consultant for contract management within the Cybersecurity Infrastructure Agency (CISA). Provides contract management advice, long range planning, policy development, and guidance. * Awarded a 2023 Quality Step Increase (QSI) for exemplary performance while administering a critical IAA with Department of Energy (DOE), advancing team cohesiveness, and processing PCard activities. *Awarded a Cash performance award for 6 consecutive years for exceeding performance standards. *Reviews, manages, and approves cyber related activities for 6 subdivisions across two critical IT programs totaling more than $650 Million. Analyzed trends, prioritized cost & schedule, and identified mitigating factors, ensuring timely execution and mission success. *Performs and participates in all phases of the contracts management process, including but not limited to contract execution processes, contract burn rate analysis, financial management, vendor payments, and contract close-out actions.*Writing, developing, and implementing policies and procedures related to Cyber Security Division (CSD) contract management activities.*Adept at analyzing data, up-channeling reporting to higher headquarters, and have a working knowledge of cyber security, telecommunications, and IT principals to communicate effectively with the CSD customer base, including relative internal control boards within CISA.*Negotiated policy change with Video network service provider which resulted in better terms for the cyber security division and a monthly savings of 10%.*Forged strong alliances with the agency and subdivisions to determine IT needs, identifying stake holders, and formulated a plan to deploy new services.

Online

*Facilitated 90+ courses.*Resolved course issues and sent resolution summaries to management.*Responsible for course delivery in the of Business Management and Information Technology departments*Conducted weekly evaluations of course conduct and student submissions*Held weekly teleconference meetings with students.

Lanham, Md

*Awarded Commissioner’s Award, (the most distinguished honor that the Office of the Commissioner can present) in support of the Foreign Tax Compliance Act implementation team.*Awarded “Rookie of the Year” Foreign Account Tax Compliance Act (FATCA) Manager’s award.*Overhauled and facilitated contract onboarding tasks to include site access, security, and electronic/software equipment deployment for 300+ contractors.*Established and supported the development of multi-year IT strategic plans.*Conducted Business Performance Reviews.*Evaluated policy needs and developed policies to govern IT activities. *Developed, managed, and executed IT budgets.*Participated in the IT capital planning process and assist in managing IT investment portfolios. *Developed and monitored IT spending and performance measures, and interpreted metrics for the evaluation of IT program effectiveness and efficiency.*Identified and addressed IT workforce planning and management issues such as recruitment, retention, and training.*Conducted surveillance and assessment of IT programs and projects

Andrews Afb

*Senior Audio-Visual Engineer who authored operating procedures, continuity plans, and statements of work to support facility stability.*Personally: wired conference room interconnections, configured critical AV/IT systems, and programmed the Jacob E Smart facility which improved functionality, stability, and allowed for conference room video/audio overflow for large events in excess of 500 attendees. *Created awareness campaign for IT procedures and policies that ensured the confidentiality of classified conferences facilitated by the US Joint Chiefs of Staff.*Responsible for customer service, asset management, operation policies, systems training, information and computer systems security, and software licensing/maintenance. *Troubleshot Crestron and Cisco Systems for the Crisis Action Team Command Post which restored vital connectivity between conference facility & senior leaders.*Assisted JITC/AT&T with the Jacob E. Smart Bldg. accreditation; verified infrastructure/configuration settings & validated tests--100% success*Identified critical shortfalls, researched software upgrade/maintenance contract thus ensuring reliable operations & compatibility*Effectively streamlined functional processes; adjusted coding/improved up-time—resulting in 32% resource savings*Proactively researched equip technology; developed replacement solutions and remedied defective materials*Actively worked with customers and key stakeholders to research system anomalies and upgrades to improve infrastructure stability and product features. Personally recognized by the Commandant of the US Marine Corp, the Chief of Staff of the US Air Force, the Commandant of the Coast Guard for an exceptional job on separate occasions. *Worked with key presidential personal to plan, construct, and deploy an immersive multimedia conference room in advance of a key global summit involving middle east allies. Achieved 100% uptime with zero deficiencies noted.

Mba, Management Specialization

Ms, Information Technology, Emphasis In It Security

4.0 GPA

Bs, Information Technology

Summa Cum Laude 3.9 GPA