George F. Cosmo Email & Phone Number

Cheshire, Ct

Provide physical and remote audits for a wide range of commercial insurance carriers.

Northampton, Massachusetts

Sunderland, Massachusetts

A temporary full-time position. Reviewed commercial insurance policies for accuracy and entered policy information into a American Lease Insurance's CRM system.

Springfield, Massachusetts

South Deerfield, Ma

Provided a high level of customer service and team member support in busy Yankee Candle Call Center. Coached team members on their interactions with guests and monitored calls for quality and product knowledge. Assisted guests with damage claims caused by Yankee Candle products.

Southwick, Massachusetts

Responsible for the overall content, quality, and development of the Food Pantry’s social media presence. Responsible for all graphics and video projects on hunger & poverty issues for the Food Pantry’s social sites. Design graphics and edit photographs with Photoshop and Illustrator. Utilize tools including Facebook, Pinterest, twitter, and Google+. Manage a team of four volunteers who create and maintain the written content. Collaborate with staff and Board of Directors members on social media postings and projects.

Western Massachusetts

Handled a large number of membership phone calls and tow request calls during inclement weather. Provided accurate information in a timely manner so as to answer the caller's questions or direct them to the appropriate party to address their concern.

West Springfield, Ma & Enfield, Ct

Test Center Administrator (Adecco Staffing Agency)Prometric Testing - Holyoke, MASmall Business OfficeLEGO - Enfield, CTAssisted small businesses, via phone and email, interested in becoming a LEGO vendor.

Hadley, Massachusetts

Provided technical and customer support, in a ground breaking Stanford University and Pearson, Inc. Teacher Performance Assessment Test edTPA, which enabled pre-certified teachers to submit examples of their teaching onto the edTPA website for grading by Pearson scorers. Assisted candidates upload video, audio, and lesson plan files to the edTPA website. Advised deans and faculty on edTPA philosophy, program requirements, and submission deadlines.Advised college deans and state education leaders on Title II Federal Scoring requirements and deadlines. Assisted deans, so they could successfully track the number of teaching students in their programs and submit these numbers online to the federal government on time, thereby avoiding heavy fines and penalties.

Fredericksburg, Va

Worked with small businesses planning a social media and web presence for them. To do this, I developed an understanding of their wants and needs, and then suggested the appropriate online and financial services for the member. When members would call in with a concern or question, I would take the opportunity to learn how my clients were using our technology and suggest other offerings to better address their needs.

Waldorf, Md

Provided a high level of customer service to customers, managed multiple projects simultaneously, prioritized work loads so as to meet deadlines, and worked both independently and as part of a team. Waldorf team received President's Award for most improved Print & Ship Center in the country in 2010.My attention to detail in a fast paced environment has served me well as Lead Project Coordinator for FedEx Office. At FedEx Office, I have managed print, graphic design, and shipping projects for customers that range in size from large corporations like GenWorth Financial to individual customers seeking brochure and business card design. My customer service skills were recognized by my supervisor with a Beacon Award, FedEx’s award for excellence in customer service. Volunteered up to help market our Compact Car to Fredericksburg by working with Lowes and area businesses to provide information sessions on products we offer. Resulted in new orders for our center and the return of former customers. An important part of my customer care has been involved in customer call backs so as to insure that the customers have been satisfied with their print, shipping, and design projects. As a team member at small and larger centers in Fredericksburg and Richmond I have supervised and trained staff to perform successfully perform retail and self service area responsibilities.

Richmond, Virginia Area

Six times a year I produced, in collaboration with the ODACT editor Coleen Kenny, the Old Dominion Appalachian Trail Club Newsletter.

Richmond, Virginia Area

Pastoral Care of a large suburban parish with 2,500 families. Provided pastoral care sick and hospitalized parishioners and those in area nursing homes. Weekly public speaking and writing on social justice and religious issues. Trained volunteers and welcomed new members into the church/

Latin American Studies

Ba, History, Spanish