George F. Email & Phone Number

Knoxville, Tennessee, United States

• Installing and configuring new IT systems to be used by the company, such as hardware, operative systems, and programs or applications. • Ensure that all IT systems within the locations are operating within normal service levels. • Provide assistance to on-site staff with technology-related issues (understanding the issue and its cause, solving the problem; and explaining the problem to the staff member).• Troubleshooting systems and applications: running diagnostics, finding solutions for any issue, and implementing it.• Manage and run as point of contact to third party vendors, to ensure that they are delivering services as per agreed contracts. • Work on special projects to deliver enhancements to the Dura-Line IT infrastructure. • Ensure that the IT Service Management System is maintained and updated. • Escalate issues to the Dura-Line Global IT support teams.

Pickering, Ontario, Canada

Currently performing IT service delivery duties for Durham region Vaccination Project.

Markham, Ontario, Canada

Toronto, Ontario, Canada

180 Basaltic Rd

- Provided technical support from the IT division, responsible maintaining Active Directory, Mail-Exchange server, Creating Crystal XI, Supporting Truckmate Management system, Warehouse Management system, BES. VPN setup for clients.- Assisted the in-house help desk to provide technical support by phone and in person to the facilities staff in different location(4 facilities), First contact for our 3rd party IT support - Responsible for loading new software and systems on existing equipment and tested systems to ensure the elimination of bugs or viruses, Blackberry, tablets. - Installed local area networks including network servers, hubs, routers, workstations, printers, and other peripheral devices. Setup, Test, Maintenance of RF units, and Barcode Symbology

Markham

• Providing Help desk and Network support to the allocated clients. Installed LAN requirements including network servers, system components, hubs, routers, workstations, printers, and other peripheral devices. • Providing support for Customized applications created for the clients, both on-site and off-site. Create training manuals for end users• Documenting the client’s requirements, changes and communicating with the end-users and management to improve their workflow.• Acting as a front line liaison to resolve users’ problems and queries.• Developing test database in Microsoft Excel to conduct Data driven test. Developed Test Scenario, Test cases for Auto and Property Modules (Home Owners, Renters and Condos).• Utilizing MS Excel to organize, Analyze, manipulate and transform data to ensure accurate data is presented to the clients and internal team. Create Excel templates to be used for specific purpose or as per requirement and Program the templates that is easy to download, fill in data, update, and upload it to the server• Tracking and monitoring issues with various ticketing systems.• Involving in the UAT, Regression Testing of Property Module with different data (Data driven Test). Documented the successful and unsuccessful completion of each test condition in the test director Script Repository. • Carrying out extensive testing with different test cases, which reflects the various real-time business scenarios.

111 Carlton Road, Toronto

- Provided Help Desk Level-Two Support for client server environment on Windows Technology- Supporting and troubleshooting systems on day-today basis- Consistently multitask throughout the work day to meet demands and objectives of the company including Dispatching and first contact support.- Administrative Task included Preparing Next-day schedule, Sales, A/C Receivable, QuickBooks, Dispatching, Customer service and various other duties in high-strung, fast paced environment.-

Markham

Installation & Maintenance of Clients WS , and ServersProvided second level support to internal Help Desk to resolve user concerns with specific applications, including Windows 7, Windows XP, Microsoft Office, GroupWise, and numerous industry specific applications Identified and implemented technologies and methods of using existing technology to help users work more efficiently, including: Creating/revising formulas and spreadsheets in Excel Assisted in deploying Help Desk, including software selection and development of procedures Worked on the Help Desk to provide support for software, printing, and network access issues

120 Mclevin Rd

Refurbishing photocopier technical and hardware componentsTesting finished products to ensure quality and performanceTask included electrical, mechanical and software configurationsNegotiating deals with the suppliers

Associate'S Degree, Information Technology

SQL 70-461

Diploma, Network Engineering

Ged, High School