George F. Email & Phone Number

Knoxville, Tennessee, United States

• Installing and configuring new IT systems to be used by the company, such as hardware, operative systems, and programs or applications.
• Ensure that all IT systems within the locations are operating within normal service levels.
• Provide assistance to on-site staff with technology-related issues (understanding the issue and its cause, solving the problem; and explaining the problem to the staff member).
• Troubleshooting systems and applications: running diagnostics, finding solutions for any issue, and implementing it.
• Manage and run as point of contact to third party vendors, to ensure that they are delivering services as per agreed contracts.
• Work on special projects to deliver enhancements to the Dura-Line IT infrastructure.

Pickering, Ontario, Canada

Currently performing IT service delivery duties for Durham region Vaccination Project.

Markham, Ontario, Canada

Toronto, Ontario, Canada

180 Basaltic Rd

- Provided technical support from the IT division, responsible maintaining Active Directory, Mail-Exchange server, Creating Crystal XI, Supporting Truckmate Management system, Warehouse Management system, BES. VPN setup for clients.- Assisted the in-house help desk to provide technical support by phone and in person to the facilities staff in different.

Markham

• Providing Help desk and Network support to the allocated clients. Installed LAN requirements including network servers, system components, hubs, routers, workstations, printers, and other peripheral devices.
• Providing support for Customized applications created for the clients, both on-site and off-site. Create training manuals for end users
• Documenting the client’s requirements, changes and communicating with the end-users and management to improve their workflow.
• Acting as a front line liaison to resolve users’ problems and queries.
• Developing test database in Microsoft Excel to conduct Data driven test. Developed Test Scenario, Test cases for Auto and Property Modules (Home Owners, Renters and Condos).
• Utilizing MS Excel to organize, Analyze, manipulate and transform data to ensure accurate data is presented to the clients and internal team. Create Excel templates to be used for specific purpose or as per requirement.

111 Carlton Road, Toronto

- Provided Help Desk Level-Two Support for client server environment on Windows Technology- Supporting and troubleshooting systems on day-today basis- Consistently multitask throughout the work day to meet demands and objectives of the company including Dispatching and first contact support.- Administrative Task included Preparing Next-day schedule, Sales.

Markham

Installation & Maintenance of Clients WS, and ServersProvided second level support to internal Help Desk to resolve user concerns with specific applications, including Windows 7, Windows XP, Microsoft Office, GroupWise, and numerous industry specific applications Identified and implemented technologies and methods of using existing technology to help users.

120 Mclevin Rd

Refurbishing photocopier technical and hardware componentsTesting finished products to ensure quality and performanceTask included electrical, mechanical and software configurationsNegotiating deals with the suppliers

Associate'S Degree, Information Technology

SQL 70-461

Diploma, Network Engineering

Ged, High School