George Godfrey Email & Phone Number

Crawley, England, United Kingdom

Oversee comprehensive Foodhall operations, including sales coordination, staff supervision, compliance management, and customer service. Steer team of five managers and 60 coworkers. Regulate and mobilise £10M annual budget to achieve sales targets and KPIs. Review business processes and capitalise on growth/improvement opportunities to enhance store-wide operations. Evaluate staff performance while providing training through in-person and E-Learning sessions. Align store procedures with internal standards, H&S protocols, and industry regulations. Deliver high-quality customer service to elevate customer experience and boost brand reputation.

Shoreham-By-Sea, England, United Kingdom

Administered café and warehouse operations worth £60M in annual revenue. Led team of four managers and 50 colleagues to plan budgets and determine staffing needs. Controlled and regulated inventory to ensure optimal stock levels. Reduced wastes and shrinkage to optimise costs. Scheduled store maintenance activities while reviewing health and safety practices for regulatory compliance. Trained and guided team members in meeting performance metrics and business goals.

Crawley, England, United Kingdom

Steered end-to-end store operations while driving profitability through clothing, food, and home décor sales. Supervised team of six managers and 60 staff members. Managed £10M annual budget. Aligned staffing levels with business and service needs. Collaborated with sales team and area managers to discuss weekly/daily sales outcomes. Trained and built high-calibre teams to achieve KPIs and sales targets. Addressed customer complaints and delivered top-tier services to meet customer expectations

Tonbridge, England, United Kingdom

Led Foodhall operations, from managing £10M budget to building brand reputation through exceptional customer service. Supervised team of five managers and 40 coworkers to achieve sales goals and KPIs. Aligned store operations with company standards and H&S regulations via regular inspections. Audited staff’s performance, shared feedback during in-person discussions, and conducted team coaching sessions to facilitate comprehensive growth.

Bluewater

Oversaw the total hospitality offering in a £60M; top 50 M&S store including tow Cafes, a Deli and Bakery. Line managed a team of five managers and 40 colleagues to deliver sales targets, customer service proposition and drive a Food Safety culture. Within the units.

Redhill, England, United Kingdom