George Guthrie Email & Phone Number

London, GB

London, GB

London, England, GB

London, England, GB

• Detailed Achievements:
• In 2022; drove multi-million pound savings through a transformation of customer service strategy - while concurrently improving customer experience/NPS metrics.
• In Sept '22; the role responsibilities expanded to include global ownership for operational efficiency and vendor management.
• In March '23 - the responsibilities expanded once more to include ownership of capacity planning, scheduling and monitoring functions.Key Responsibilities:
• Reporting to the Director of Operations/Partner level - Global responsibility for operational delivery within UK's most valuable fintech. This includes managing functions for operational excellence, efficiency, vendor.
• Responsible for driving both short term improvements and long term transformation activities within a hyper growth company - managing a team of 50 resources spread across the UK, Ireland, Poland, Lithuania, Portugal.

Reading, England, GB

• Detailed Achievements
• Oversaw the highest delivery performance company wide of all large portfolios - (based on percentage of delivery milestones achieved within agreed times).Key Responsibilities
• Responsible for the delivery of the largest core transformation in O2's history; including the introduction of 5G Stand Alone and full responsibility for all core projects and programmes.

Reading, England, GB

• Detailed achievements:
• In 2020, oversaw improvements to all operational KPIs, including Network Availability, Incident SLA and drove customer satisfaction in O2's network to record levels. This included multiple independent industry awards.
• Drove Network Operations to the largest improvement in employee satisfaction across the whole Operations directorate (approx 2000 employees), audited via an independent company wide engagement programme.Key.
• Reporting to the CTO, leading a team of 160 on shore and 90 off-shore resources.
• Responsible for multiple network operations centres, a service operation centre, O2's operational network performance, optimisation and a VIP team; alongside a data analytics function, process improvement, finance and.

Reading, England, GB

• Detailed achievements:
• Transitioned O2's Network Operations Centre from an on shore internal team to an offshore partner;completed with zero major incidents and within 3 months the team achieved the highest ever incident SLA performance in.
• Responsible for Network Monitoring within O2; utilising both offshore partners and multiple on shore teams; supporting O2's £1.5bn Smart Metering contract, alongside an enterprise NOC for managed IT services.
• Responsible for driving O2’s network monitoring strategy, working with multiple third parties to drive tool set and process improvements via key network programmes with >£1mil funding upwards.

Reading, England, GB

• Detailed achievements:
• Decreased the mean time to resolve for O2's most critical incidents by 54% during my time in the role; coordinating changes across process, toolset and personnel. Key responsibilities:
• Leadership of the major incident management function and team - responsible for restoration, stakeholder management and internal/external crisis communications.

Reading, England, GB

• Detailed achievements:
• Implemented a new incident communications process across the UK business, improving the time taken to engage internal stakeholders by 50%, the work placed me on the nominated shortlist for the O2 employee annual.
• Leadership of technical teams during incidents and line management of major incident managers.
• Organising and chairing post incident reviews for critical incidents, engaging internal and third party teams

Reading, England, GB

• Detailed achievements:
• Nominated for the national O2 employee annual awards, under the category ‘Everyday Excellence.’Key responsibilities:
• Managing major incidents (across all areas of Telefonica UK) to resolution, calling across resources from cross-functional technical teams.
• Communicating major incidents to thousands of internal and external stakeholders.

Reading, England, GB

I was invited to join the Telefónica European Graduate programme, completing cross-continent leadership modules at Telefónica’s Universitas in Barcelona, Spain.

• Detailed achievements:
• Organised printed results distribution on venue, coordinating the distribution of 2 million sheets of paper across the Olympic Stadium.
• Led on venue training and managed 200 volunteers assisting the Athletics Results team.
• As part of the London 2012 Technology team, awarded ‘Outstanding Contribution to IT’, presented by the British Computing Society. Key responsibilities:
• Responsible for testing, staff training and operations for all components of the athletics results infrastructure at the London Olympic and Paralympic games.
• Successfully delivered to specification, ensuring results delivery for the most prominent sport in the largest sporting event in the world.

Master Of Business Administration - Mba, Business Administration And Management, General

Bsc. Computing With Management, Computer Science