Chase Leadership Development Program, AnalystData Analytics, Sales Science Center of Excellence- Projects: Branch Card Growth, CCB Outcomes interactions, Consumer Bank D&A Recognition Dashboard, CCB Referral Outcomes, CB Staffing Dashboard, CCB Business Review Investor Day

Chase Leadership Development Program (CLDP), Summer AnalystTeam(s): Location Controls - Location Leader Program, Financial Analysis - Management Information Systems, Human Resources- GlobalI managed data-driven projects that offered valuable insights into Location Controls, Finance Operations - Management Information Systems, and Human Resources. Key projects included:- 2Q2023 Earnings Report: Analyzed financial reports, including P&L, 8K avg., and 8K ending balances, post First Republic Bank acquisition, demonstrating company growth excluding the acquisition and assess performance across the firm and it's five lines of businesses.- Cost Center Purge Automation: Used Alteryx to automate the analysis of 85.5 million transactions, identifying 4 cost centers that couldn’t be purged.- First Republic Integration: Utilized SQL Developer and Excel to match First Republic Bank cost centers with JPMC Lines of Business, categorizing them into 5 business sectors.- Firmware Engagement Analysis - Human Resources: Analyzed employee recognition data, showing a 24% increase in 2023 and improvements in engagement metrics.- Columbus Events Calendar: Created an Excel dashboard to track BRG events, revealing a 388.8% decrease for 3 BRGs and a 30.09% increase for the top 3 BRGs in 2023 vs 2022.- JIRA Response Dashboard: Developed an Excel dashboard to visualize trends from Jira data, showing an average request resolution time of 6.36 days and 88.47% of inquiries related to line of business.

As an intern in the Billing and Accounts Receivable team at Enlyte, I contributed to various process improvement and documentation projects across multiple business units. Key projects included: • Streamlined Billing Operations: Streamlined $7M in monthly billing operations by capturing process documentation and driving efficiency. • Restructured Documentation: Restructured and marketing-aligned documentation improvements, enhancing the overall quality and coherence of our documentation. • Cross-Department Process Documentation: Captured 100+ process documents across departments, resulting in enhanced workflow efficiency and improved communication. • Marketing-Aligned Pages: Created 40+ marketing-aligned landing pages, increasing documentation productivity by 30%.

- Improved transaction recording and client profile organization. - Achieved 100% accuracy with Intuit Tax Software for Federal and State Tax Returns. - Streamlined client profile organization, reducing data retrieval time by 20%.

- Optimized sales, customer experience, and team performance through effective leadership. - Implemented systems that maintained operational excellence, ensuring smooth store operations, 95% customer satisfaction, and $10,000 in daily sales. - Introduced the Toast system, which resulted in a 20% improvement in hourly sales reports.

-Ensured 98% order accuracy across 3 platforms, focusing high quality customer service.

- Mentored the Reservation team in summer promotion marketing, contributing to one-fifth of the total revenue. - Taught 20+ employees in Café & Reservations, covering cash handling, customer service, and sales - Created a Floor Plan document for department and service location. - Designed five visual demographic poster boards for in-house programs.