CitNOW is the leading provider globally, of digital video solutions for the Automotive Industry.CitNOW offers car dealerships either directly or through OEM programmes the opportunity to sell more cars and parts more profitably. CitNOW is a personal video presentation service; a series of simple to use apps which are supported by our account management and knowledgeable field based business development teams. We’re passionate about making sure that your return on investment is as immediate as possible – weeks not months.If you’re looking for a dramatic and positive impact to your business then we can help. If you like the idea of converting more inbound enquiries, we have sales executives converting 50% or better, or you’d like to see your red work percentage in aftersales rise rapidly, 20% in 8 weeks, or you want more qualified leads from your web site then we can help you.Technical Operations ManagerResponsible for all escalated 2nd line support. Dealing with (but not limited to);Linux server infrastructureiOS and Android App supportDigital video streamingCSS / PHPMobile Device Management

Appointed Global Network Operations Manager and tasked with setting up a Network Operations Centre help desk. Main purpose was for pro-active network monitoring, and to take incoming calls from clients and field engineers. During this time I had control of budgets, hiring staff, interviewing and purchasing equipment. Very fast paced environment dealing with high profile clients in both the hospitality and retail sectors.Main duties;- Managing a team of 8 engineers.- Ensuring team utilise all available resources to meet strict industry standard SLA’s- Dealing with client calls, both technical and commercial.- Responsible for all customer complaints, ensuring that technical problems are resolved.- Primary escalation point for the customer account management team.- Work load and shift pattern planning- Incident management and reporting directly to clients.- Liaising with regional operations managers and the Operations Director on a weekly basis.

Key member of the tier 3 operational support group. Main duty was receiving tickets from the lower support groups, and ensuring fix within strict SLA's, but the role was very varied. I was also responsible for the corporate IT equipment within the office. Laptops, desktops, servers, printers and access points.Key skills;Windows Administration (Active Directory)Laptop / Desktop / Server MaintenanceLinux system AdministrationNetworkingDatabase AdministrationDVB-S / T (Satellite and terrestrial television)

I was wholly responsible for acquisition of licensed movie content from distributers. Once content was acquired, it was required to be processed under strict security conditions to ensure copyright of the material.Key skills;Encryption and testing of content (Films and documentary’s) Managing supplier accountsSecure digital distribution to clients.Video creation and editing, using the Adobe product suite.

Travelling across the UK and Europe to client sites to install servers, switches and set top boxes. Dealing with high profile clients in the hospitality industry. Managing staff / time on site to ensure job completion within strict time frames. Key skills;Linux server configuration and installationSatellite / Terrestrial TV installationCablingCustomer facing role, so needed to be well mannered, polite and smartly dressed.

Apprentice warehouse operative, working in a small logistics team. Key skills;Daily responsibilities included:Goods in / outShippingStock takingSafety / Cleanliness