George Jacob Email & Phone Number

Abbotsford, BC

As a program director with Communitas Supportive care society my focus has been on the following projects. - Re-envisioning the current Social Enterprise ventures of Communitas so as to focus on the end goal of employment for all abilities. - Spearheading the Social Enterprise Think Tank (SETT) group with the mandate to add a brand new social enterprise.

Vancouver, Canada Area

• My time at VCH was critical to the development of my current marketing and business strategy skills. Apart from developing cases and notes to support various business strategies, the majority of my success was achieved.
• Created provision for 657 additional medical imaging procedures, by process improvements.
• Identified $11,000 in yearly savings by proposing a case for the utilization of registration kiosks during patient registration.
• Organized key stakeholder meetings, to initiate dialogue and share information. These meetings were key to the successful proposal of kiosk utilization.
• Spearheaded a proposal for the replacement of multi-million dollar medical equipment.Vancouver Coastal health is a world-class innovator in medical care, research and training. VCH provides medical services to 13.

Vancouver, Canada Area

• The experience that I gained working for a not for profit like BTCEA was invaluable. Developing a marketing plan for a product that has very limited funding was challenging to say the least. I was able to utilize key.
• Developed a marketing plan for BTCEA’s sustainability focused teaching material.
• Researched and analyzed market trends, competition and distribution channels. This allowed for a streamlining of BTCEA’s marketing strategy.
• Liaised with ministry education officials in different provinces to help identify nation wide expansion and also introduction into the US.Be the Change Earth Alliance, (BTCEA) Vancouver. BTCEA is a Canadian charitable.

Bellingham, Washington Area

• Succeeding in the insurance world is dependent on a clear understanding of the relationship you initiate, maintain and sustain with your customers. As a team lead with the member services department at Sterling Life.
• Mentored team members using analysis from weekly quality audit reports to help them improve their communication skills and quality of calls.
• Actively trained new recruits and facilitated regular training programs.
• Spearheaded an incentive program to improve call times and call abandon rates to a star score of 3, call time of less than 300 seconds and call abandon rate less than 2%. These statistics enabled the company to achieve.
• Improved vendor and customer relationships through active participation in focus groups. The suggestions implemented were key to the success of the call statistics in 2012.
• Improved quality of the company e-commerce website through initiating collaboration with the e-commerce department and providing them with the necessary feedback.Sterling Insurance, established in 1958, is licensed in.

• Northwest Computers was a locally owned computer sales and repair store that operated out of Bellingham, WA, USA. NW Computers specialized in providing software and hardware solutions to individual and corporate.
• Earned a promotion to “Returns Manager” following top sales associate standing from July – October of 2006.
• Generated more than $55,000 in revenue by launching “Operation restore” by negotiating with vendors to reduce a vast store of dead inventory.
• Reduced inventory hold times and costs by 30% by remapping and reworking company’s return process to better streamline our policy with vendor policies.
• Improved replacement lead-time by 60% (reduction from 5 to 3 days) by coordinating with the distribution center to implement same day returns.

Master Of Business Administration, Business, Management, Marketing, And Related Support Services

Post Graduate Diploma, Business (Operations)

Bachelor Of Sciences, Mathematics And Economics

Selected “Future Business Leader of the Year” in an inter-collegiate event