Implemented Edisapp ERP in 68 Indian Schools and 3 International schools andcolleges.Spearheading a team of 12 comprising 4 Implementation team members, 3 web developers, 2 Designers, and 3 Online and Offline Training Assistant Managers while managing the whole process of Implementation till thecustomized ERP is delivered to the Service Delivery Manager and thereby implementing the same in the school.Enforcing the overhaul of the entire user experience and user interface during the checkout.Deploying the recommendation feature to achieve an increase of 32% in the average order value.Maintained Inter-departmental co-ordination with Engineers, Programmers,L2 technical support,Lead the way with Business analysts and project managers to ensure that the project is completed on time and withinbudget.Integrated Online Payment Gateway, School branded mobile app, and DLT services to the application upon the ERPpackage.

• Assisting Controller of Examinations with the exams in the University.• Reporting to senior management about the periodic updating and exceptional grievances in the department.• Close exposure to various routine activities in a University and extensive experience of monitoring and controlling them.

• Monitoring of calls and controlling the routine activities in operations.• Contacting the administration department to ensure smoothness in the departmental services.

• Handling supervisory calls that have been escalated by the executives.• Call monitoring of executives as per quality parameters.• Providing resolution to the queries of the customers.• Trying to fix the issues of the customer within the Quality parameters and follow up the issues escalated by the executives.