- Orchestrated end-to-end billing operations, ensuring precision and punctuality of invoices, encompassing utility billing and telemetry data.- Produced financial reports to illuminate revenue performance and billing trends, incorporating insights from utility billing and telemetry data.- Supervised a team of billing professionals, nurturing collaboration and fostering continuous improvement in handling utility billing and telemetry data.- Collaborated cross-functionally to rectify billing discrepancies and optimize revenue recognition, leveraging insights from utility billing and telemetry data.- Ensured the data center maintained appropriate contracts to meet Service Level Agreements (SLAs) for fuel, water, and electricity, guaranteeing uninterrupted operations and client satisfaction.- Analyzed contracts and bills to ensure compliance and identified energy policies applicable to the bills, optimizing cost efficiency and sustainability measures.- Managed purchasing power for all regions in Europe, Middle East, and Africa (EMEA), coordinating procurement strategies to minimize costs and maximize operational efficiency.- Forecasted costs for purchasing energy, utilizing historical data and market trends to inform procurement decisions and budget planning initiatives.

• Collaborate with stakeholders of the Design Engineering, IT & Construction teams during projects, as well as the Site Operations team for the development of a resilient graphics package• Coordinate integration support schedules, allowing for sufficient time to program, test, and commission mission-critical control systems• Grow, develop and manage the Automation Operations team in the EMEA region • Support in the commissioning and maintenance of the BMS Controls Packages across all buildings in EMEA• Troubleshoot and resolve all critical control systems-related issues during incidents and participate in investigations with the Site Operations Team(s)• Consultant management and ensure all issues to be resolved for the BMS in Operational Buildings are tracked, reviewed and concluded to schedule• Support on-call escalations, change management and maintenance requests impacting the BMS/BAS in all Vantage Operated buildings• Coordinate integration support schedules, allowing for sufficient time to program, test, and commission mission-critical control systems• Collaborate with stakeholders of the Design Engineering, IT & Construction teams during projects, as well as the Site Operations team for sustaining existing automation architecture• Execution of all integration-related projects in live and operational facilities• Support the resolution of tickets, snags and close-out tasks from construction to operational use.

Leading the transition of new build projects to standard BAU operations, I meticulously manage project budgets to optimize profitability while fostering knowledge development opportunities for clients and maintenance teams. I develop tailored maintenance strategies for each client, prioritizing maximum uptime and minimal disruption to operations. Additionally, I meticulously highlight and document maintenance concerns, ensuring comprehensive safety and technical documentation to facilitate efficient facility operation and maintenance by the team.

As the overseer of three major Tier IV sites under the Virtus Contract, I ensure unwavering availability and service quality. Leading a diverse team encompassing IT, mechanical, electrical, and management professionals (100+ reports), I provide strategic guidance to drive operational excellence. Additionally, I am responsible for managing profit and loss accounts, fostering employee growth through mentoring and succession planning initiatives, and serving as the Deputy for the Account Director, ensuring seamless continuity in leadership and operations.

- Act as a main point of escalation for onsite team- Conducting appraisals and disciplinary meetings - Creation of work procedures (SMP’s; Simple maintenance procedure, COP’s; certified operating procedure and SIP’s; simple installation procedure)- Communicating to the client and CBRE teams during events and planned events- Scheduling work with vendors in line with client expectations and avoiding change freezes- Reviewing remedial work- Presenting scheduled work and site incidents on weekly and bi weekly calls ensuring the client and teams are updated with the progress- Collecting and presenting data for the monthly contract review- Ensuring the shift is covered for 24/7 coverage of the site- Conducting regular technical service reviews on subcontractors to ensure there services are meeting expectation and to exploit new opportunities to enhance the service delivery or make the site more energy efficient.- Creation of Purchase orders for remedial works identified during maintenance of after an event.- Working on CAPEX projects and scheduling all work with projects team to ensure the client expectations are met.- Reviewing vendor contracts and identifying cost saving initiatives.

As the Data Center Chief Engineer, I oversee critical aspects of the data center's physical infrastructure to ensure seamless operations without disruptions to stakeholders. This involves maintaining high-quality standards for all work performed within the facility and managing a team of engineering technicians. I provide round-the-clock coverage, fostering their professional growth and ensuring compliance with industry regulations. Additionally, I deliver electrical switching training to meet safety guidelines and drive improvement projects, collaborating with cross-functional teams to achieve objectives within set timelines and budgets. Coordinating tasks with third-party vendors, I ensure adherence to service level agreements and manage events that could impact operations, serving as the primary escalation point for all issues. Moreover, I focus on employee training for seamless integration and develop an organizational structure aligned with strategic goals. I plan and execute critical system tests, liaise with vendors to minimize disruptions, and establish processes for equipment maintenance. Furthermore, I ensure compliance with relevant regulations and manage maintenance data for analysis. Finally, I excel in communicating complex technical information effectively during high-pressure situations.

As the inaugural member of the Data Center Engineering Operations (DCEO) team in the Frankfurt cluster for the new availability zone, I led various initiatives during a fast-paced and challenging period:- Conducted audits and surveys to ensure equipment functionality and meet SLAs.- Developed and adapted SOPs, MOPs, and EOPs for operational efficiency.- Identified operational issues and devised solutions, including vendor contract setup.- Created internal trouble tickets and change management processes to track maintenance progress.- Collaborated with the OCO team for server and device installation.- Managed third-party CMMS implementation and administration.- Negotiated SLAs and communication channels with vendors and colocation partners.- Took PUE readings and projected expansion for projects.- Interpreted German laws to ensure compliance across the cluster.- Established a shift system adhering to German working laws.- Supervised contractors and tracked progress using change management documentation.- Proposed energy-efficient infrastructure changes.- Conducted employee training on operational procedures and CMMS usage.- Oversaw rack installations, maintenance, and documentation.- Performed root cause analysis and troubleshooting for operational issues.- Ensured safety protocols were followed on-site.- Maintained 24/7 coverage and provided daily operational readings for metrics reporting.- Committed to company leadership principles and continuous improvement of customer experience.- Handled support concepts like ticketing systems and fiber troubleshooting.- Conducted initial screening, interviews, and recruitment.This comprehensive role required meticulous attention to detail, strong leadership, and effective communication to ensure smooth operations and adherence to standards.

On the most important data center in Europe for the JP Morgan South Coast Contract at the OTDC I am involved in the general operation and maintenance of critical equipment. The role requires me to isolate for testing, servicing and alteration works on HV and LV systems meanwhile issuing the correct permits, following and creating switching schedules and reviewing risk assessments and method statements on the epermit system. Also supervising subcontractors are working safely and as agreed on their method statements. Simultaneously assuring and managing the impacts the works being undertaken have to all lines of business outlined on the ECMS system. In my role I perform reactive and planned performed maintenance on electrical, electronic and HVAC equipment and sign off completed work on the concept system to give technical reports to provide feedback. Also acting with the on site communications engineers on the client’s behalf to ensure all systems are working to specification on either discipline and follow the escalation process if the systems are not BAU. The customer also required constant information with on-going faults which was performed by using a system called SharePoint.I also provided additional shift cover for our data center contract Bournemouth (RDC) as well as the Chaseside campus. Also I provided a on call and weekly maintenance cover for Canberra House in Swindon and Mobius House in Basingstoke.

Working on such a prestigious contract I am involved with high profile clients and infrastructure projects. The role required me to isolate for testing, servicing and alteration works on HV and LV systems meanwhile issuing the correct permits, following and creating switching schedules and reviewing risk assessments and method statements. Simultaneously assuring and managing the impacts the works being undertaken have to business and therefore the client while and supervising subcontractors are working safely and as agreed on their method statements.In my role I performed planned performed maintenance and break fixes on electrical, electronic and HVAC equipment and sign off completed work on the concept system to give technical reports to provide feedback. The customer also required constant information with on-going faults which was performed by using a system called SharePoint. I also provided additional shift cover for our data center contracts in Basingstoke (OTDC) and Bournemouth (RDC). Also I provided a on call and weekly maintenance cover for Canberra House in Swindon.

I was privileged to have the opportunity to learn and study all three sites on the JP Morgan South Coast contract. This included the Chaseside campus, Waverley House and Christchurch Road in Bournemouth but I focused my time on the data centre contracts in Basingstoke (OTDC) and Bournemouth (RDC).On these sites I was encouraged to actively learn and develop my understanding of the following;- Knowledge of the client’s site infrastructure and critical services.- Understanding of maintenance programs and schedules. - Supporting and monitoring the business critical M & E service plant which includes a wide range of emergency generators, UPS systems and Chiller plant.- Managing the delivery and timely completion of reactive tasks received via the clients Help Desk system and planned performed maintenance.- Providing reports and surveys in relation to work and equipment conditions.- Undertake miscellaneous duties as requested by the Client.- Ordering of all spares and required materials.- Learning about energy efficiency and researching and delivering viable recommendations on my findings.- Understand about energy management and load monitoring and recording.- Grasp how to effectively supervise subcontractors and ensure they are working to Health and Safety legislation and safe working practices.- Learn how to proactively work towards the growth and improvement of all aspects of the maintenance contract and provide cost effective maintenance and repairs through value added service to the client.