 Act with uncompromising honesty and integrity in everything I do.  Always attracting the industry’s best talents value and develop our employees' diverse talents, initiative and leadership. Elicit superior performance with passion for excellence to satisfy our customers with innovative technology and superior quality, value and service. Feel a sense of responsibility to lead by example of creativity, enthusiasm and loyalty. Visionary leader who succeeds only when meets and exceeds the expectations of our customersTraining – Personnel Trainer (1990)Human relations and professional management – coaching (1993)Practical Auditing, Assessment and Registration of Quality Management Systems to ISO:9000 & ISO 10011-1:1990 (1997)Computer workshop (MS Office) (2000)Windows, MS Office (2002, 2003)Finance for non Financial managers (2003)Basic principles of management – coaching (2003)Effective time management (2003)Leaders workshop (2003)Quality Management Systems ISO9001, HACCP (2004)Event & Convention Management (2004)Public Relations Management (2004)Climate change and impacts on tourism (2004) Crisis Management (2005)Quality Management Systems ISO9001, 14001, HACCP (2005)Selling, Up-selling, Cross sales (2005)Wine testing workshop (2005)Advanced Selling Skills (2006)Le français de l’hôtellerie et de la restauration (2006)Assessment and prevention of occupational hazards in hotels (2007)Energy saving and renewable energy use in buildings, Demokritos (2007)Handling of difficult guests (2007) EFQM (2007)Specialties: Speech at the Workshop "Promoting integrated energy services in public buildings in Crete, party financing (CH.A.T.), energy performance contracting (agf) on: Presentation of results of energy management hotel Candia Maris (Heraklion, Hotel Atlantis, Crete). (2003)Social Media 2013Budgeting & Reporting 2014Technical of communication and The craft of Negotiation 2015 GDPR: THE NEW GENERAL EUROPEAN REGULATION 2016/679 ON PERSONAL DATA PROTECTION (GDPR) AND THE IMPACT OF TOURISM AND HOTELS (2018) RISK MANAGEMENT IN HOTEL UNITS (2018) ISO 10002: 2014: QUALITY MANAGEMENT - CUSTOMER WELFARE - GUIDELINES FOR THE MANAGEMENT OF COMPLAINTS IN THE ORGANIZATIONS (2018)Disease Prevention (POSI) Principles for Hotels - POSI Check Certification MAY 2020Hotel and tourism marketingaccommodation in the midst of the corona crisis " APRIL 2020Key factors in Commercial Policy Design For hotels .January 2021Development of Administrative and Leadership Skills February 2021