George Lagueux Email and Phone Number

Managed overall IT resources of Lowe's Canada as well as contributed to sourcing, negotiating, and onboarding of IT vendors for hardware procurement and support. Administered annual budgets for corporate and store technology recurring costs. Approved monthly billings from support vendors, ensuring timely payment for store/corporate IT expenses. Supported engineering teams in diagnosing and troubleshooting application/privilege issues regarding integration of Rona & Lowe’s networks. • Oversaw technical team, supporting 400+ corporate and field-based associates across Microsoft Windows/Office 365 environment, including Active Directory, Skype, Microsoft HUB, and Polycom video conferencing. • Provided technical leadership and guidance for managing corporate mobility account and facilitated more than 260 users with cell/tablet acquisition, configuration, deployment, and support.• Spearheaded end-to-end procurement, imaging, and deployment of 350+ laptops in a time span of only three weeks.• Played a pivotal role in migration of corporate office to a new location. Successfully accomplished project within time and budgetary constraints without hindering business continuity.

Oversaw store support activities of Lowe's Canada. Ensured fulfillment of Service Level Agreements (SLAs) through efficient escalation and advocacy on stores' behalf. Identified and resolved in-store IT issues by directing field-based teams with an escalation path. • Provided technical support to corporate support team for handling heavy workload projects, including Windows 7/Laptop Evergreen upgrades. Managed mobility sourcing and deployment for 100+ users.• Minimized resolution time of service desk tickets from 48-hours to 24-hours.• Consistently, monitored UPS loads during extremely hot/cold weather, while prohibiting unauthorized connections to protected circuits for ensuring smooth flow of critical business operations.

Guided technical teams, oversaw complete lifecycle of testing process, and devised robust test plans for accomplishing various projects. Set-up and maintained QA Environments, including network share and database permissions facilitating secure testing platforms. Conducted sessions with business and development teams for requirement collection and analysis. Acted as liaison between clients and technical teams to align all development/testing activities with business goals. Carried out impact analysis based on functional requirements and system level design. Spearheaded various testing phases, such as unit, system integration, user acceptance, and regression testing. • Played a key role in transitioning of Mainframe to client server based applications, while ensuring delivery of 100% tested applications during whole process.• Implemented accurate testing activities by carrying out backup/restore operations of SQL Server databases.• Increased QA productivity by transitioning development efforts to a test-driven development (TDD) process, which gave QA insights on code quality and software functionality.• Conducted audits to ensure compliance of test deliverables with quality standards and procedures.• Leveraged SQL server as base platform for devising testing environments in VMWARE cluster.• Created risk assessments, testing estimates, test Strategy documents, and acquired appropriate approvals prior to commencing testing activities, while ensuring adherence to Test Manage Office standards & procedures.

Responsible for development & support of POS Systems