George Liberatos Email and Phone Number

I excel in conducting performance monitoring, system health checks, trending analysis, and capacity planning to enhance operational capacity. I work closely with Change Management to document and track network changes and provide root cause analysis to management and business stakeholders. Additionally, I provide 2nd level operational support for interface and infrastructure issues on various servers running Integration Engines. I meticulously follow all change control policies and complete… Show more I excel in conducting performance monitoring, system health checks, trending analysis, and capacity planning to enhance operational capacity. I work closely with Change Management to document and track network changes and provide root cause analysis to management and business stakeholders. Additionally, I provide 2nd level operational support for interface and infrastructure issues on various servers running Integration Engines. I meticulously follow all change control policies and complete required documentation for compliance. Training new staff on established practices and protocols to support efficient operations is also part of my responsibilities.My expertise extends to managing and maintaining Window VM Servers and creating PowerShell Scripts to support technology needs and project initiatives. I work in an agile/scrum environment with cross-functional team members.Notably, I have developed documentation related to installation, administration, and maintenance and led testing for software upgrades, enhancements, and implementations. I managed the Symantec Anti-Virus console and ensured its operation for 2,500 servers. I also implemented and configured IIS Windows servers for InterSystems Caché CSP Gateway and utilized Netscaler for load balancing, SSL, and health check. Lastly, I gained familiarity with Linux OS utilization in business operations. Show less

I have demonstrated my ability to effectively manage cross-functional teams in the successful implementation of complex projects and technologies. My expertise in network problem diagnosis and root cause analysis enables me to develop effective remediation strategies and complete trending and analysis activities that resolve chronic issues.I am proficient in utilizing TSM for backup and restore of servers, ensuring disaster recovery measures are maintained, and meeting corporate SLA… Show more I have demonstrated my ability to effectively manage cross-functional teams in the successful implementation of complex projects and technologies. My expertise in network problem diagnosis and root cause analysis enables me to develop effective remediation strategies and complete trending and analysis activities that resolve chronic issues.I am proficient in utilizing TSM for backup and restore of servers, ensuring disaster recovery measures are maintained, and meeting corporate SLA requirements. Additionally, I have participated in off-hours and on-call rotation responsibilities to support critical systems.I am proud to have created and maintained comprehensive documentation for all aspects of the network. I have been entrusted with Level 3 Server support, administration, management, and incident management, including the installation, upgrade, and migration of Windows Print Servers and break/fix Windows Print Queues.My skills also extend to monitoring and troubleshooting issues on Windows 2008, 2012, and 2016 Physical/Virtual servers, as well as assigning projects to build servers (IBM, VMware, and Hyper-V). I have also performed server patch installs using IBM BigFix for entire health systems.In addition, I have initiated service calls with IBM and Microsoft, monitored and managed CA Service Desk tickets, and ensured SLAs were met on a timely basis. I have designed and implemented DSview for Central Locations for all KVMs, and managed Symantec AV for servers while also writing PowerShell scripts for automation.Overall, my experience and skills make me a valuable asset to any team looking to successfully manage and optimize their network infrastructure. Show less

Entrusted with complete ownership of assigned tasks, provided timely information regarding progress of project. Installed, implemented, configured, upgraded, and optimized performance of assigned technology required to operate client infrastructure. Added, modified, and monitored thresholds; and provided assistance during patching by creating Maintenance Mode Changes. Highlights Actively participated in meetings and made valuable contributions to achieve consistent efforts and… Show more Entrusted with complete ownership of assigned tasks, provided timely information regarding progress of project. Installed, implemented, configured, upgraded, and optimized performance of assigned technology required to operate client infrastructure. Added, modified, and monitored thresholds; and provided assistance during patching by creating Maintenance Mode Changes. Highlights Actively participated in meetings and made valuable contributions to achieve consistent efforts and deliver quality solutions to the client.  Assisted with supporting activations/rollouts as needed, completing all tasks for new server commissions. Show less

Identified changes needed to environments/infrastructure based on trending of issues into Support Desk, and provided leadership/assistance to support teams. Coordinated/participated in operational acceptance testing for applications and provided support for teams experiencing complex P1 issues. Highlights Assisted Application Team with project planning, providing guidance on support design.  Collaborated in driving continuous improvement in the technical space, and… Show more Identified changes needed to environments/infrastructure based on trending of issues into Support Desk, and provided leadership/assistance to support teams. Coordinated/participated in operational acceptance testing for applications and provided support for teams experiencing complex P1 issues. Highlights Assisted Application Team with project planning, providing guidance on support design.  Collaborated in driving continuous improvement in the technical space, and tested disaster recovery/business continuity plans per Health System policies & procedures. Show less

Answered, evaluated/prioritized incoming requests for assistance from users experiencing problems with application access, hardware, software, networking, and other computer-related technologies. Handled problem recognition, research, isolation, resolution, and follow-ups for routine user problems; referred more complex problems to supervisor or technical staff. Logged and tracked calls using problem management database and maintained historical records and problem related documentation… Show more Answered, evaluated/prioritized incoming requests for assistance from users experiencing problems with application access, hardware, software, networking, and other computer-related technologies. Handled problem recognition, research, isolation, resolution, and follow-ups for routine user problems; referred more complex problems to supervisor or technical staff. Logged and tracked calls using problem management database and maintained historical records and problem related documentation. Highlights Employed appropriate judgment when assessing client needs to enhance SLA delivery. Gained valuable experience working in high call volume/request environments and expertise with handling concurrent or multiple tasks efficiently. Show less

• Technical Application Support Engineers• Performed software/hardware installations, troubleshooting and maintenance• Managed desktops running Windows XP & Office 2003• Installed HP network Printers • Implement for Blackberry's via Bez Serve• Completed local and remote PC Support for 8000 plus Loan Officers• Employed DNS, DHCP within a TCP/IP based environment• Deployed and managed McAfee Anti-Virus software on multiple workstations• Managed group permissions in… Show more • Technical Application Support Engineers• Performed software/hardware installations, troubleshooting and maintenance• Managed desktops running Windows XP & Office 2003• Installed HP network Printers • Implement for Blackberry's via Bez Serve• Completed local and remote PC Support for 8000 plus Loan Officers• Employed DNS, DHCP within a TCP/IP based environment• Deployed and managed McAfee Anti-Virus software on multiple workstations• Managed group permissions in Active Directory• Customized version of BartPe in conjunction with Ghost for remote upgrades Show less