George Lu Email & Phone Number

Belmont, Ca, Us

•Innovative CRM Integration Solutions: Spearheaded the development and deployment of advanced CRM integration solutions, enabling seamless data flow and enhanced customer relationship management, including but not limited to Salesforce, HubSpot, and Zendesk systems •Strategic Cross-Functional Leadership: Led multidisciplinary teams in designing, implementing, and optimizing CRM integrations, fostering collaboration between engineering, marketing, and sales to achieve unified goals.•Customer-Driven Enhancements: Conducted in-depth user research and feedback analysis to create intuitive and efficient CRM integration features, significantly improving user satisfaction and adoption rates.•Insightful Data Analytics: Leveraged robust analytics to drive integration strategies, ensuring data accuracy, system reliability, and optimal performance across CRM platforms.

Belmont, Ca, Us

• Product Manager of the #1 UCaaS Product and Analytic solution to help users derive key insights and make informed business decisions about their company. •https://www.ringcentral.com/us/en/blog/ringcentral-report-ucaas-analytics/•Led creation and development of key widgets and reports for RingCentral Customers from beginning to end to solve their business needs for over 50K Monthly Active Users •Refreshed and optmized RingCentral Analytics applications to utilize custom and configured reporting with dashboard and widget infrastructures to scale for all types of industries and fields. •Established and optimized Go-To-Market processes and monetization opportunities to bring in direct revenue for new and existing products.

Dublin, Ca, Us

• Product Manager of the analytics product line• Drives roadmap and requirements; conducts market and industry research; facilitates all customer and prospect discussions, visits and account management• Using Agile and Scrum, cross-team triage and coordination; rebuild and restructure knowledge sharing and documentation; evangelizing product value;• Cross team collaboration between diverse team groups across the organization between design, development, and support to maximize product ROI and efficiency• Cross time zone collaboration between remote development team in India and in house teams• Managed customer relationships to ensure customer satisfaction while creating key artifacts for product discovery and lifecycle• Worked with all internal and external stakeholders to ensure company roadmap and vision is achieved and product is delivered in a timely fashion• Stabilize product line; lead new feature work: dashboards, collaborative workflows, UX and technology refresh across products; rebuilt legacy 20+ year old products from ground up• Identify product gaps in Data Management application and lead builds of new features across design and development to obtain new net logos and contribute to a 20% increase in revenue• Financial Planning and Analysis for the Contract management application, leading to a 30% increase in revenue across existing customers

• Help maintain Santa Clara University’s audio and visual technology• Troubleshoot technological issues in classrooms• Coordinate schedules and duties between different students

-Interacted with various people from all walks of life-Gained insight into retail and how the day to day operations work-Singlehandedly manned the store from opening till closing.

Menlo Park, California, Us

• Created interactive biological learning tools for an education website• Learned how to work with project team and deal with deadlines• Gained experience with working in an office environment

Master Of Business Administration - Mba, Business

Bachelor'S Degree, Economics