George Lu Email & Phone Number

Belmont, CA, US

• Innovative CRM Integration Solutions: Spearheaded the development and deployment of advanced CRM integration solutions, enabling seamless data flow and enhanced customer relationship management, including but not.
• Strategic Cross-Functional Leadership: Led multidisciplinary teams in designing, implementing, and optimizing CRM integrations, fostering collaboration between engineering, marketing, and sales to achieve unified goals.
• Customer-Driven Enhancements: Conducted in-depth user research and feedback analysis to create intuitive and efficient CRM integration features, significantly improving user satisfaction and adoption rates.
• Insightful Data Analytics: Leveraged robust analytics to drive integration strategies, ensuring data accuracy, system reliability, and optimal performance across CRM platforms.

Belmont, CA, US

• Product Manager of the #1 UCaaS Product and Analytic solution to help users derive key insights and make informed business decisions about their company.
• https://www.ringcentral.com/us/en/blog/ringcentral-report-ucaas-analytics/
• Led creation and development of key widgets and reports for RingCentral Customers from beginning to end to solve their business needs for over 50K Monthly Active Users
• Refreshed and optmized RingCentral Analytics applications to utilize custom and configured reporting with dashboard and widget infrastructures to scale for all types of industries and fields.
• Established and optimized Go-To-Market processes and monetization opportunities to bring in direct revenue for new and existing products.

Dublin, CA, US

• Product Manager of the analytics product line
• Drives roadmap and requirements; conducts market and industry research; facilitates all customer and prospect discussions, visits and account management
• Using Agile and Scrum, cross-team triage and coordination; rebuild and restructure knowledge sharing and documentation; evangelizing product value;
• Cross team collaboration between diverse team groups across the organization between design, development, and support to maximize product ROI and efficiency
• Cross time zone collaboration between remote development team in India and in house teams
• Managed customer relationships to ensure customer satisfaction while creating key artifacts for product discovery and lifecycle

• Help maintain Santa Clara University’s audio and visual technology
• Troubleshoot technological issues in classrooms
• Coordinate schedules and duties between different students

-Interacted with various people from all walks of life-Gained insight into retail and how the day to day operations work-Singlehandedly manned the store from opening till closing.

Menlo Park, California, US

• Created interactive biological learning tools for an education website
• Learned how to work with project team and deal with deadlines
• Gained experience with working in an office environment

Master Of Business Administration - Mba, Business

Bachelor'S Degree, Economics