George Mann Email & Phone Number

Crawley, Gb

London, England, United Kingdom

Flywire (Nasdaq: FLYW) is a global payments enablement and software company. Flywire combinesits proprietary global payments network, next-gen payments platform and vertical-specificsoftware to deliver the most important and complex payments for clients and their customers.Flywire leverages its vertical-specific software and payments technology to deeply embed withinthe existing A/R workflows for its clients across the education, healthcare and travel verticalmarkets, as well as in key B2B industries. Flywire also integrates with leading ERP systems, soorganisations can optimise the payment experience for their customers while eliminatingoperational challenges.

Kingston Upon Thames, England, United Kingdom

Product Owner for the Zipporah Desk & Meeting Room Booking SystemProject specific role taken on during tenure as User Experience Innovation Engineer within the Digital Customer Support team.- Leading an Agile multi disciplinary scrum team delivering bi-weekly sprints- Key role in Discovery, Procurement, MVP definition and launch- Implementation of Agile approach and mentorship of team members- Ownership of Sprint ceremonies, Product roadmap and backlog prioritisation- Representative of the Product to wider business and stakeholder engagement

Kingston Upon Thames, England, United Kingdom

A new role following an internal restructure, which has many similarities to the Innovations Engineer/Futures role but with more focus on projects and innovation and less focus on BAU tasks. - Ownership of technical innovation where inefficiencies exist within business- Requirement Gathering with users to determine solution options- Feature comparison for existing software solutions and emerging technologies- Cost Benefit analysis including financial implications - Implementation of identified solutions in Project style delivery- Handover to BAU with training and materials- Super-admin for Google Workspace, leading engagement with Google- Change Management and implementation all updates from Google- Led in Digital and IT’s COVID-19 Response including COVID testing site booking system

Kingston Upon Thames, England, United Kingdom

A role similar to the User Experience Innovations Engineer role. This team was created in response to a need for a specialist team to focus on Innovation and emerging technology. - Centre of Excellence for Google Workspace, taking the burden off of BAU teams- Harnessed expertise of all new Google software and hardware products- Project team member of Google OS/Chromebook rollout - Implementation of specific projects such as Screen Cloud digital signage- Active membership of the Digital Ambassadors programme

Kingston Upon Thames, England, United Kingdom

Product Owner for the LANdesk ITSM Solution. Project specific role taken on during tenure as Digital Innovations Engineer within the Futures Team.- Led team responsible for Iterative Improvements of the organisation’s ITSM system- Roadmap, Vision and Backlog management resulting in the execution of 15+ sprints - Design and Implementation of revolutionary combined IT/HR/FM Leavers process- Broadening the user base and onboarding partner organisations (eg. SLLP)- Owning internal stakeholder relationships, managing expectations and generating buy in- Representing the product to the business and conducting weekly show and tells- Representative of RBK to external parties to develop additional features- Focus on UX and User First approach to optimise system via usability workshops- Gathering feedback and converting into User Stories to pass to development

Kingston Upon Thames, England, United Kingdom

First full time role under the employment of RBK following the conception of the Kingston & Sutton IT shared service.- Provision of 1st and 2nd line support to all users across the organisation- Reacting to period of extreme change including introduction of Google Workspace, Citrix and VOIP- Built relationships with the user base whilst focussing on resolving issues and requests- Deputised for Service Desk Manager in setting rotas and representing the team at CAB- Trained over ten new team members and apprentices with relevant coaching- Point of escalation for both technical and customer service issues- Led introduction of new process for Problem Management- Support and training during transition of operating systems including MS XP, 7, 8.1 etc- Support and training during transition from Blackberry and Nokia to Android smartphones- Creation of training materials for Users and IT colleagues- Project team member of Citrix rollout, floor walking and providing 2nd line support

Sutton, England, United Kingdom

Apprenticeship programme on the IT Service Desk, logging calls and troubleshooting customer IT issues whilst studying towards COMPITA A+ Qualification.

Croydon, England, United Kingdom

Part time job as a Cashier and shop floor Sales Assistant. I was consistently top of the performance chart for sales of optional product insurance.(Employment whilst in Education)

Foundation Certification, Itil

Higher National Certificate, Music Production, Merit

Education record

Advanced Subsidiary GCE (AS) Media Studies - A Applied ICT - C English Literature - D Geography - E GCE (A - Level) Media Studies - B.

Education record

OCR Level 2 National Award ICT: Distinction (Equivalent to 2 GCSE’s at A grade) BTEC Level 2 First Diploma Sport (Exercise and Fitness).