George Mixco Email & Phone Number

Wheaton, Illinois, United States

• Infrastructure
• Customer Support & Success
• Professional Services
• Annual Planning including KPI goals
• Standardization of tools and technologies
• QBR and Budget Planning

Wheaton, Illinois, United States

• Helped Develop and manage team member product cross training
• Set and managed team goals to ensure high utilization ratios
• Direct access to clients to procure their expectations of future product enhancements
• Cross-team development to ensure internal communication efficiency
• Initiated and managed projects on reducing customer attrition and improving customer success
• Evolved customer-training strategy for better effectiveness, efficiency, and scalability

Wheaton, Illinois, United States

• Helped Develop and manage team member product cross training
• Set and managed team goals to ensure high utilization ratios
• Collaborated with Sales team on customer response strategies
• Interfaced with product managers with customer feedback for product advancement
• Managed Professional Services teams and projects
• Direct access to clients to procure their expectations of future product enhancements

Wheaton, Illinois, United States

• Client product support for Pressero, eDocBuilder, and tFLOW products
• tFLOW Product customer training
• Interact with clients to fully understand their needs or issues
• Collaborated with developer team to communicate client reported product issues
• Troubleshooting client prepress files in conjunction with tFLOW
• Working with team members to provide out-of-the-box work-around solutions

San Francisco Bay Area

Belmont, California, United States

• Assisted in Production, including layout, typesetting, prepress, order entry, estimating, customer service, inventory, etc.
• Directed and participated in site-survey, graphics installations, de-installations
• Scheduled production hours as necessary to accommodate scalable production as volume fluctuated
• Zund cutter operation including routing, draw blade, oscillating blade, v-cut, creasing, and drawing tool
• Negotiated value added pricing with customers, including instant communications, after hours accessibility, order tracking, last minute change flexibility, and file support
• Contributed to raw material savings by negotiating pricing with vendors including delivery abilities and inventory control

Redwood City, CA

• Tested & Deployed interconnected SaaS frameworks for order management, CRM, accounting A/R & A/P
• Developed vendor/partner relationships and connections
• Cross-trained various departments for redundant support and scalable output
• Established open floor plan for direct communication with team and customers
• Re-designed and managed more modern company website to include online web-store
• Organized and implemented workflow systems to reduce waste and increase productivity

· Customer support for online ordering system· Provide finished bound multi-component proofs to clients· Develop and maintain company website and social presence on Facebook, LinkedIn, Twitter, and other networks· Oversee entry, quoting, fulfillment and delivery of orders in-house and with 3rd party vendors· Assist in pre-press functions including layout.

· Oversee entry, quoting, fulfillment and delivery of orders in-house and with 3rd party vendors · Assist in pre-press functions including layout, Pantone® color matching, and proofing · Workstation troubleshooting/rebuilding · Assist in digital printing of orders using Fiery® equipped digital presses · Training of new employees and alternate location.

Concord, CA

· Assisted in design and development of company web site · Developed of automated processes of merging data to artwork using web applications · Developed corporate identities for clients · Managed complete projects: from design, to production, to delivery · Printed, cut, bound, packaged diverse media for customers · Assisted management of transition; ·.

· Mail-Merge Processing for mass-mailing projects · Prioritizing Queues of Print Jobs on Xerox N4525 laser printers averaging 400,000 pieces/month · Creating databases in MS Access to generate multiple reports · Maintaining inventory on needed parts and paper stock for returning clients. · CASS Certifying Pre-Sorting mailing lists in preparation for.

Bachelor In Applied Science, Web Design & Development

Associate In Applied Science Degree, Business Software Applications

Education record