George Moore Jr Email & Phone Number

New York, Ny, Us

Valley Cottage, Ny

• Develop and maintain strong client relationships to ensure overall satisfaction throughout the entire client lifecycle• Provide clients with relevant and valuable information to support client retention efforts• Manage contract renewals and focus on retaining more than 100+ high-profile clients, primarily from Fortune 1000 companies• Handle monthly account collections activities efficiently and effectively• Continuously train and educate clients on our CRMZ and SupplyChainMonitor websites, proprietary scores, tools, benefits, and enhancements• Offer troubleshooting assistance for website issues, risk analysis tools, and other services provided by CreditRiskMonitor• Proactively identify, monitor, and manage portfolio risks to recommend appropriate CRMZ and SupplyChainMonitor services that meet the unique business needs of our clients• Engage with C-suite executives, including CEOs, CFOs, VPs, and Directors, across credit, finance, and procurement departments, delivering clear insights into their company's exposure at any given time• Demonstrate our site and tools to B2B clients, ensuring they understand and can utilize the resources available for their risk management and business needs• Make a minimum of 600 calls per month to reach out and engage with clients and prospects• Ensure accurate and up-to-date records in our CRM, billing system, and intranet

Bronxville, Ny

• Effectively communicate and engage with approximately 90-100 clients per month, utilizing a variety of channels such as in-person meetings, Zoom sessions, and telephone conversations, to address their product development projects and business requirements• Collaborate with individual inventors and small to medium-sized companies, spanning multiple industries such as consumer, industrial, military, medical, and child safety, to define project scopes and draft comprehensive proposals for product development• Proactively manage customer inquiries and guide prospects through the sales pipeline, providing exceptional support and assistance• Ensure accurate and meticulous input of client information into the ZoHo CRM system• Facilitate seamless coordination and collaboration among electrical engineers, industrial designers, vendors, and manufacturers involved in the development process• Skillfully manage project budgets and allocate resources efficiently, even within demanding and tight timelines• Prepare comprehensive reports that outline project research findings and provide phase-based updates for presentation to clients• Conduct basic patent searches and perform claim analysis to identify any potential infringement issues, ensuring thorough examination of intellectual property landscapes

Remote Sales

• Provide prompt and efficient resolution to inbound customer communication, including phone calls, cases, and emails, demonstrating a proactive approach to addressing customer concerns.• Effectively communicate complex industry concepts in a clear and customer-friendly manner, both verbally and in writing.• Accurately record and document all customer interactions in the Ampion Customer Relationship Management software, ensuring comprehensive and organized customer profiles.• Curate and maintain a list of frequently-asked questions gathered from Client and Regional groups, enabling easy access to relevant information for efficient customer support.• Actively identify opportunities for improvement within the scope of the role's primary responsibilities, suggesting and implementing enhancements to enhance customer satisfaction and support.• Collaborate closely with the Account Management and Billing teams to address and resolve more intricate inquiries from C&I subscribers, leveraging cross-functional expertise for comprehensive solutions.

Stamford, Ct

• Successfully retain 75% of nationwide at-risk clients who are considering canceling their solar projects, while concurrently increasing the net profit for the company.• Efficiently coordinate coaching, mentoring, scheduling, time management, and retention efforts for a team of approximately 20-25 Solar Sales Advisors, empowering them to surpass current sales goals and objectives across all Crius brands/channel partners.• Handled escalated client issues, including comprehensive communication, timely follow-up, and feedback, responding to client feedback, inquiries, customer service issues, and complaints. Collaborate directly with clients to research and resolve issues promptly.• Thoroughly document and track case history, case status, and solutions, while effectively communicating with engineering, operations, warehouse leads, and project management teams across the country to enhance customer satisfaction and facilitate the smooth progression of projects during the installation process.• Resourcefully manage departmental resources to ensure the achievement of targets and goals.• Successfully close deals and secure signed contracts through various communication channels such as phone, email, and online conference calls/web meetings.• Collaborate with the Solar Sales Manager, Director of Solar Sales Operations, and VP of Solar Sales Department on complex and highly escalated and sensitive issues.• Utilize sophisticated analytic and customer management software, including SalesForce, CRM, SolarCity Sketchup/Ed Lite, iQuote, Google Earth, and Google Drive.• Educate clients on the full spectrum of solar financing options, advising them on the most economical choices to enhance energy conservation and reduce costs.• Partner with the CSA Manager and department head to conduct in-home sales presentations, showcasing our best-in-class residential solar systems.

Greater New York City Area

• Supervise and managed the day-to-day activities of a team of 25-30 Call Center/Data Entry Representatives.• Ensure proper handling and routing of calls, consistently achieving high customer service standards.• Conduct bi-weekly training classes to develop and support personnel, ensuring their understanding of company policies, procedures, services, and important information for patients.• Efficiently manage department resources and representatives to meet targets, including staffing, equipment, and utilization.• Collaborate with other department supervisors and customer service representatives to address patient requests and concerns.• Monitor workplace and telephone interactions to ensure call quality and accuracy. Work with the Quality Assurance team to provide coaching, feedback, and training for representatives with performance gaps.• Collaborate with the Director of Call Center Operations and Chief Operating Officer to establish employee reward and recognition programs.• Stay updated on best practices in call center operations to enhance performance and deliver exceptional customer service.• Implement effective methods for gathering and assessing customer feedback.• Maintain a comprehensive database of current policies, procedures, and practices for accurate information dissemination to customer service representatives.• Generate and analyze activity reports for decision-making purposes, including standardized reports and data compilation.• Support other special projects as needed.• Proficient in various systems and software such as inContact and ADP for payroll and time management.

Elmsford, Ny

• Played a pivotal role in the successful launch and ongoing growth of an award-winning social media-based care program. Started with a team of 7 individuals and expanded to a team of 100+, engaging customers and the public through platforms like Facebook, Twitter, and Community Forum.• Significantly increased Sprint's Facebook page following from under 400K "Likes" in early 2011 to over 1.7M "Likes" by March 2014.• Managed follow-ups from management, site Director, and VP to contain and resolve issues.• Handled executive and regulatory service escalations and corporate complaints via public social media channels, including Facebook, Twitter, customer forums, and email.• Collaborated closely with Marketing, Public Relations, Legal, and Corporate Communications to ensure accurate and effective public information dissemination.• Assisted in training sessions for the Glance Network Coverage tool for Account Services and Executive & Regulatory Services teams in the New York area.• Presented during New Hire training sessions, discussing issue resolution strategies.• Created preliminary schedules for the social media team based on demand.• Provided additional support and coaching for Inbound Account Services/Retention specialists through the Escalation Management Team queue.• Assisted the management team by performing Handset Life on File resets.• Analyzed customer issues related to coverage problems, equipment, billing, fraud, and customer experience/feedback, working closely with store employees and call center representatives.• Proficient in various software and social networking sites, including CRM, Twitter, Facebook, Hootsuite, Jive, Attensity, Vine, Radian6, Social Engage, and Google+.

Elmsford, Ny

• Educate and set clear expectations for frequent customer callers regarding equipment functionality, billing practices, and Terms and Conditions.• Analyze complex customer issues related to coverage problems, equipment, billing, fraud, and overall customer experience, collaborating with store employees and call center representatives.• Provide triaging of equipment, service, and billing issues, offering alternative solutions when necessary.• Serve as a Subject Matter Expert in New Hire training, sharing expertise and knowledge.• Provide floor support to the Elmsford Account Services team, assisting with customer inquiries and escalations.• Assume the role of team lead in the absence of the supervisor, effectively managing a team of 11 specialists.• Deliver presentations during New Hire training sessions, facilitating discussions on issue resolution strategies.• Conduct customer follow-ups on behalf of the supervisor and manager to ensure high customer satisfaction levels.

Elmsford, Ny

• Act as a Subject Matter Expert in New Hire training, providing valuable assistance and expertise.• Educate customers on equipment functionality, billing practices, and Terms and Conditions, while setting clear expectations.• Work closely with customers on account activation and technical issues to maintain their service and relationship with Sprint.• Contribute significantly to the retention of Sprint's consumer customers.• Provide floor support to the Elmsford Account Services team, offering guidance and assistance.• Implement programs and services to enhance customer retention.• Effectively communicate the brand value of Sprint Nextel to customers, driving customer loyalty.• Act as an account manager and intermediary between Sprint Nextel and customers, addressing their business needs and concerns.

Yonkers, Ny

• Conduct comprehensive data entry tasks for bus routing involving over 300 buses, as well as D.O.T (Department of Transportation) compliance, accident reporting, and schedule changes.• Handle various clerical duties, such as answering internal calls, managing documents, responding to internal emails, and maintaining both physical and electronic filing systems. This includes creating spreadsheets to effectively manage inventory.• Undertake diverse special projects assigned by Executive Management and the VP, including office supply management and coordination.

Brooklyn, Ny

• Conduct meticulous data entry tasks with accuracy and attention to detail.• Provide prompt and professional assistance to customers by answering inbound calls in a call center setting.• Act as an account manager, efficiently addressing customer inquiries and resolving issues.• Take responsibility for the ordering and return processes of customers' items.• Perform a range of general clerical duties, including notifying customers of delivery status, making customer courtesy calls, and ensuring efficient handling of customer returns.• Facilitate customer returns by setting up the process and assigning return authorization codes.

College Point, Ny

• Provide exceptional route service to a dedicated customer base by efficiently handling the pick-up and delivery of uniforms and facility services products, including floor mats, dust mops, air fresheners, soaps, and restroom paper supplies.• Safely operate a company-owned box truck, ensuring timely and accurate deliveries to multiple customer stops throughout the day. This includes the physical tasks of lifting, carrying, and walking with clean products into customer accounts and removing soiled products.• Prioritize customer satisfaction by promptly addressing inquiries, requests, and proactively solving any potential issues.• Act as an account manager and trusted liaison between Cintas and the customer, effectively understanding and meeting their unique business needs and concerns.• Drive revenue growth by upselling additional items from our product line and catalog to current customers, actively working to expand the existing route.• Establish strong relationships between the Service Sales Representative and the customers serviced by consistently providing exceptional service and building rapport.

Portchester, Ny

• Collaborate effectively with my Department Supervisor, Sales Specialists, associates from other departments, Inventory Management Associates, and Front-end Associates to ensure the satisfaction of all customers while prioritizing safety, security, and integrity.• Display comprehensive product knowledge in areas such as bath fixtures, accessories, appliances, and countertops, driving sales and consistently meeting activity targets and metrics.• Provide exceptional customer service and sales skills by assisting with special orders, explaining various types of toilets, toilet seats, vanities, cabinets, sinks, tubs, and garbage disposals.• Educate customers on the installation process for different fixtures and offer guidance on maintenance.• Operate equipment such as forklifts, electric ladders, and pallet jacks proficiently and safely.• Maintain a well-stocked and clean environment in assigned areas, ensuring they are accessible and safe for customers to shop in.

Portchester, Ny

• Collaborated effectively with my Department Supervisor, Sales Specialists, associates from other departments, Inventory Management Associates, and Front-end Associates to ensure the satisfaction of all customers while prioritizing safety, security, and integrity.• Demonstrated extensive product knowledge in areas such as outdoor/security lighting, air conditioners, dehumidifiers, light bulbs, light fixtures (including ceiling fans), circuit breakers, transfer switches, and wire cutting equipment, driving sales and consistently achieving activity targets and metrics.• Actively approached and assisted customers to assess their specific needs and provide appropriate recommendations.• Exhibited strong department and product knowledge, effectively explaining product features and providing guidance on related items for comprehensive project solutions.• Successfully qualified, recommended, and closed sales in my department, while also handling basic inquiries in adjacent departments.• Familiarity with various garbage disposals, waste management tools, and machinery.• Operated equipment such as forklifts, electric ladders, pallet jacks, and other necessary machinery proficiently and safely.• Maintained a well-stocked, clean, and safe shopping environment in assigned areas, ensuring an optimal customer experience.

Portchester, Ny

• Fulfill a critical role in providing customers with fast, friendly, accurate, and safe service, actively driving sales and prioritizing customer satisfaction.• Exceed performance metrics for speed and accuracy as a Cashier, ensuring efficient and precise checkout and return transactions.• Monitor and maintain the Self-Checkout area, assisting customers with its use and addressing any general inquiries.• Proactively acquire product and project knowledge to offer customers valuable information and identify potential selling opportunities.• Adhere to all policies and procedures to minimize shrinkage and ensure operational integrity.• Handle dissatisfied customers and complaints with effectiveness and professionalism, skillfully resolving issues and fostering positive resolutions.• Demonstrate proficiency in identifying and interpreting reports, tickets, and UPC labels to enhance operational efficiency.

Yonkers, Ny

• Provide exceptional customer assistance and support, promptly addressing any issues or inquiries.• Thoroughly document customer complaints and inquiries for effective resolution and future reference.• Process returns of damaged or defective merchandise, ensuring a seamless and satisfactory experience for customers.• Employ diplomatic communication skills to effectively resolve customer concerns and provide necessary assistance.• Facilitate the application process for in-store cards/credit cards, ensuring a smooth and efficient transaction.• Actively promote and sell a wide range of products, including extended warranties, anti-virus software, OS upgrades for both PC and Mac, peripherals, and accessories.• Maintain comprehensive knowledge of products from manufacturing to distribution, enabling informed customer interactions.• Collaborate with management to evaluate sales data and contribute to the development of innovative strategies to enhance sales performance.• Specialize in troubleshooting personal computers, offering expertise in assembling, repairing, upgrading, and providing relevant information to customers regarding their specific computer needs.

Associate Of Science (As), Digital Design And Computer Graphics

Regents Diploma, General Studies

Activities and Societies: Computer club