George Mora Email & Phone Number

Tokyo, Japan

Tokyo, Japan

Commercial sales operations and analysis applying insights and recommendations to lead sales pipeline reviews, driving sales team engagement to assess outlook parameters, track top deal development, and MEDDIC profile follow up. Support of global operations requires regular account analysis, sales team enablement, and incentive plan communications. CRM hygiene requires constant monitoring with multi data source reconciliation with regular BMS team and sales team cross communication.- Driving commercial sales operations excellence and sales force efficiency improvement activities such as cadence meeting template to lead discussion- Supporting management to determine medium and long-term direction through trend analysis, sales team account assignment, pipeline vertical mix- Work closely with global operations, marketing, other regions, and teams to share information for and from Japan.

Tokyo, Japan

Business Planner assigned to Dell Japan Client Solutions Group (CSG) VP and leadership team to operationalize strategic priorities and initiatives into key regions – developed quarterly target outlook POV and specialist quota models, risk and opportunity assessments, executive presentations; tracked KPIs, OKRs via dashboards and scorecards, aligned with APJC region leadership, FP&A, sales operations, and marketing operations teams.APJC program manager for Direct business program: account based target development, country focused scorecards, executive communications..+ Developed analysis, models, and business insight for growing client solutions business and market share in Japan.+ Influenced revenue and pipeline targets based on corporate goals, historical trend, and market share projections+ Collaborated with Japan and pan-APJC leadership teams to drive actions as needed.

Within 23 Wards, Tokyo, Japan

Business development of lead Customer Experience SaaS for partnership business between SatMetrix and NTT COMS Online. Japan sales enablement, marketing strategy, customer success management.+ Invited by executive leadership from both partner companies to lead the launch of an enterprise customer experience software as a service (SaaS), Satmetrix Pro in Japan.+ Sales enablement, presentation development, sales training in alignment with Sales general manager and team.+ Marketing Operations programs planning in close alignment with Marketing director to launch local online presence, SNS strategy, events.+ Customer visits with direct sales to personally understand customer needs and interests, solution supportGo to Market: 100% Direct SalesWins: Cyber Agent, Sumzap, Lifewell, Metlife Life Insurance**, HIS, NTTPC, NTT West, etcContacts: CxO, Customer Center Division, Business Strategy Division, Staff, etcProduct: Satmetrix PRO NPS Tool (Software as a Service Customer Experience Management Platform with proprietary analytics and reporting) ++Net Promoter Certified

Kawasaki, Japan

+ Deep dive assessment and redesign of Dell's online CX for global deployment initiative for After Point of Sale (APOS) service sales enablement tools; successfully aligned highly matrixed regional teams to meet roll-out targets.+ Developed SFDC Lattice sales play campaigns for targeted accounts raising PC conversion on extended service warranties with APAC commercial services sales teams + Initiated licensing and training for Asia Pacific and Japan APOS service sales teams for SFDC Lattice.+ Used TeaLeaf, Site Catalyst, and Excel, to identify CX issues participating as online product owner for tiger team, significantly improving the overall online customer experience.+ Assumed and initiated execution of APAC APOS services regional sales and marketing programs portfolio: eDM, sales tools training, online stores roll out.

Austin, Texas Area

+ Established rent-to-own LLC business partnership based on residential property statics analysis and investment model+ Developed target market areas with lead generation campaigns; sales pipeline management using Sales Force+ Top 5% sales, among highest referral rates in the market at 66% of annual revenue.

Within 23 Wards, Tokyo, Japan; Round Rock, Texas, Us

>> Dell Consumer Marketing Online content manager, eCommerce Analyst.+ Margin analysis project on software and peripheral promotions and coupon practices delivering findings to improve quarterly margin $5M+ Developed beta testing analysis engine using MS-SQL Analyzer and working with IT Data Warehouse teams for automation merging online traffic with financial data tables.+ Developed MS-Excel scenario driven multi-dimensional P&L analysis tool for modeling online/offline impact to revenue, margin, and operational income>> Dell eSupport Senior Project Manager+ Invited by senior management to lead the technical team for improving the workflow and cadence of delivery for strategic global programs from within the Americas eSupport team. Worked across consumer and commercial business and technical organizations to gain access to critical resources and to reach key players for support with successful implementations.+ Lead for globally strategic Premiersupport.Dell.com project to deliver initial first two phases utilizing internal and outsourced development and design teams; contract negotiation, resource planning, scope management+ Lead for global Support.Dell.com portal project which included redesign of application architecture, information architecture, navigation, and global operational support.+ Director Award, Manager Award>> Dell Japan Online Manager+ Aligned direction of Dell Japan's eCommerce channel development with business strategy; rapid, dynamic, and accurate online customer experience for easy access to shopping, ordering, and order status.+ Communicated directly with executives to integrate marketing, sales, and logistic operations with rapidly emerging internet technology and online processes+ Led the team to localize a global and proprietary content management system for the first international Dell user interface standard+ Online order percentage of business achieved up to 75% of consumer revenue and up to 50% of small business revenue.

Tokyo - Web based business development for a Japanese systems integrator

Bachelor Of Business Administration - Bba

Post Graduate Program

Education record