George Taylor Email & Phone Number

Phoenix, Arizona Area

Provide operational leadership to Beyond Feedback, a company that designs and implements voice of the customer and voice of the employee insights programs. Beyond Feedback delivers customer, employee, and marketplace insights combined with world-class interactive online reporting and other services that assist clients to go beyond the feedback data to get actionable, business-relevant insights that deliver tangible business benefits.

Lead enterprise sales and service execution in the member experience group. Drive deeper member relationships and retain existing member relationships while building on the company's world-class reputation for service.

Provide enterprise-wide leadership for customer loyalty to 24 different businesses and all functional areas across all customer segments. Purpose is to measure, model and improve customer retention, experience and loyalty at the $95B healthcare supplier.

Responsible for marketing company's technology capabilities to external customers and industry stakeholders.

Served key accounts using category management tools, processes and technologies. Team was accountable for delivering a strategic business partnership that generated sales results. Created competitive advantage by delivering superior consumer insights, category strategies and sales execution.

Leader for the marketing, category management and information technology departments to deliver local trade marketing and category management support for existing clients and acquisition of new clients . Divisional responsibilities covered several southwest U.S. markets. Top clients included Unilever/Best Foods, Coca-Cola Foods, Duracell, McCormick/Schilling and Tyson Foods. Company (Collins Benford & Gray) was acquired by Advantage Sales & Marketing in 2000.

Owned and managed a start-up retail advertising tracking and analysis business. The business tracked weekly Food-Drug-Mass ads in four markets producing syndicated reports, custom analytics and proof-of-performance services for consumer products companies.

Mba, Finance

Bs, Marketing

Certificate, Lean Six Sigma Black Belt

Certificate, Business Impact Leadership Certified Facilitator

Certificate, Ddi Certified Facilitator

Certificate, Healthcare Information Systems Management